Jaimekhardy Posted November 22, 2022 Share Posted November 22, 2022 I get a message saying I have reached the maximum number of enabled pages allowed at 20 pages. However, I am on version 7.0 and from the help articles I should be able to access up to 1000 pages. I am on the Personal annual plan. I tried updating my billing from annual to monthly Personal plan to see if that would change access to enabled pages, but no luck there. I have been unable to find help on the forums or help articles that would explain why I have limited pages or how to fix it. Any help with this issue would be greatly appreciated. Version and template from the site: Version 7.0– Bedford family (Bedford template) Link to comment
Ziggy Posted November 23, 2022 Share Posted November 23, 2022 Hi @Jaimekhardy it sounds like you are on a legacy plan, if memory serves correctly, that has the benefit of allowing code injection on the personal plan but limits the number of pages to twenty. You can certainly upgrade with the help of Squarespace support, but be aware of the potential functionality you may lose (if you do have any code injection or scripts in code blocks). Switching from annual to monthly doesn't change the limitations of a plan, upgrading to Business would change the limitations. Please like and upvote if my comments were helpful to you. Cheers! Zygmunt Spray Squarespace Website Designer Contact me: https://squarefortytwo.com Hire me on Upwork! 🔌 Ghost Squarespace Plugins (Referral link) 📈 SEO Space (Referral link) ⬛ SquareWebsites Plugins (Referral link) 🔲 SQSP Themes (Referral link) ✨ Spark Plugin (Referral link) 🖼️ Gallery Lightbox Plugin (Referral link) ☕ Did I help? Buy me a coffee? Link to comment
Marx Posted June 18 Share Posted June 18 Hi. I have the exact same issue. If I try to change my plan, it looks I'll have to pay over £50 more annually. Link to comment
Marx Posted June 18 Share Posted June 18 On 11/22/2022 at 7:32 PM, Jaimekhardy said: I get a message saying I have reached the maximum number of enabled pages allowed at 20 pages. However, I am on version 7.0 and from the help articles I should be able to access up to 1000 pages. I am on the Personal annual plan. I tried updating my billing from annual to monthly Personal plan to see if that would change access to enabled pages, but no luck there. I have been unable to find help on the forums or help articles that would explain why I have limited pages or how to fix it. Any help with this issue would be greatly appreciated. Version and template from the site: Version 7.0– Bedford family (Bedford template) Would you be able to tell me how you got round this page limit, please? Link to comment
paul2009 Posted June 18 Share Posted June 18 9 minutes ago, Marx said: Would you be able to tell me how you got round this [20] page limit, please? This 20-page limit applies to older Personal Plans, known as a "legacy" billing plan. You can upgrade to a newer plan to remove this limitation but, depending on the plan you choose, you may find that some existing features may not be available on the newer plan. Also, it's not possible to return to a legacy plan after switching to a current plan. Did this help? Please give feedback by clicking an icon below ⬇️ Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
Marx Posted June 21 Share Posted June 21 (edited) On 6/18/2024 at 3:03 PM, paul2009 said: This 20-page limit applies to older Personal Plans, known as a "legacy" billing plan. You can upgrade to a newer plan to remove this limitation but, depending on the plan you choose, you may find that some existing features may not be available on the newer plan. Also, it's not possible to return to a legacy plan after switching to a current plan. Did this help? Please give feedback by clicking an icon below ⬇️ Thank you for your prompt reply. How then do I go about upgrading my personal website? I don't need a business upgrade, just a personal. For instance, when I go to the account page - subscriptions - change plan - the Personal Plan is not clickable. I don't need a business plan - just need a personal plan. Thanks Edited June 21 by Marx Link to comment
paul2009 Posted June 21 Share Posted June 21 1 hour ago, Marx said: How then do I go about upgrading my personal website? I don't need a business upgrade, just a personal. If your legacy plan has expired, or you cancel the service, you can then choose one of the current billing plans, including the Personal Plan. If you're unsure or require assistance with changing plans, I encourage you to contact Customer Support. If you experience any difficulties contacting them, please follow the steps in my guide, how to contact Squarespace. Bear in mind that the current Personal Plan (2024) has a number of limitations that didn't apply to the legacy plan. You can’t return to the legacy plan so you may need to disable or remove some "premium" features from your site. For example, the 2024 Personal Plan, does not allow you to have an Announcement Bar, Amazon Block, Code Block (so cannot add JavaScript or iframes), Donation Block and so on. You will also be limited to two contributors, including the site owner. Did this help? Please give feedback by clicking an icon below ⬇️ Marx 1 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
derricksrandomviews Posted June 21 Share Posted June 21 (edited) Under your account settings, choose billing and subscriptions. There you can change to the current personal plan, (similar to the one you have now) by choosing select, the same as any other billing plan. This will take care of the page limitation but as noted by Paul and Ziggy, you will lose all code injection except for Custom Css and certain code in code blocks. My oldest site is still on the personal legacy plan. It has a lot of code I would lose so I deal with the 20-page limit. As a note, this page limit does not apply to blog post pages only to the actual blog page. Edited June 21 by derricksrandomviews davick 1 Link to comment
davick Posted June 21 Share Posted June 21 Hi, Derrick! I just ran into this 20-page limit problem today. If I select the "new" personal plan, I'm wondering if my client will no longer receive email? She buys her domain email from Google, but I'm a bit confused since Squarespace just took over Google email. Because of this, I'm hesitating to get her on the new personal plan. Can you shed any light? Thank you, Linda Link to comment
creedon Posted June 21 Share Posted June 21 5 minutes ago, davick said: I'm a bit confused since Squarespace just took over Google email. A clarification. Squarespace did not take over Google Workspace email. Google still provides Google's email service. What happened is Google got out of the domain hosting business and transferred the domains that they hosted over to Squarespace. As long as your email related DNS records are correct your email should continue to work no matter where your domain is hosted. This is assuming there are no other DNS issues or a transfer issue, which often happens because most people aren't prepared for the complexity of transfering a domain. It is a delicate dance and one false step and chaos and sadness ensues. derricksrandomviews 1 Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
derricksrandomviews Posted June 21 Share Posted June 21 Changing plans should not affect email, just the website features themselves. Link to comment
Marx Posted July 1 Share Posted July 1 On 6/21/2024 at 10:17 PM, derricksrandomviews said: Under your account settings, choose billing and subscriptions. There you can change to the current personal plan, (similar to the one you have now) by choosing select, the same as any other billing plan. This will take care of the page limitation but as noted by Paul and Ziggy, you will lose all code injection except for Custom Css and certain code in code blocks. My oldest site is still on the personal legacy plan. It has a lot of code I would lose so I deal with the 20-page limit. As a note, this page limit does not apply to blog post pages only to the actual blog page. In Billing and Subscription, the Personal Plan option is grey-out and when I move the mouse over it, there's a red circle with a red line through it. In UK road signage, this circle with the red line through it means You Cannot Do [Something]. That is also the case in this scenario. Link to comment
derricksrandomviews Posted July 1 Share Posted July 1 (edited) You're billing changeability must be different than mine. I can change from the legacy personal plan to the current personal plan. In billing the personal plan has a blue change link, and when clicked the billing options all show up and the personal plan option link is also active. Edited July 1 by derricksrandomviews Link to comment
Mercedes Posted July 11 Share Posted July 11 On 21/6/2024 at 23:17, derricksrandomviews said: En la configuración de tu cuenta, elige facturación y suscripciones. Allí puedes cambiar al plan personal actual (similar al que tienes ahora) eligiendo seleccionar, al igual que con cualquier otro plan de facturación. Esto solucionará la limitación de páginas, pero como señalaron Paul y Ziggy, perderás toda la inyección de código, excepto el CSS personalizado y cierto código en bloques de código. Mi sitio más antiguo todavía está en el plan de legado personal. Tiene mucho código que perdería, así que tengo que lidiar con el límite de 20 páginas. Cabe señalar que este límite de páginas no se aplica a las páginas de publicaciones del blog, sino solo a la página del blog en sí. Your explanation is very interesting, I’m also on version 7.0 – Bedford Family (Bedford template) and I have the same problem with the maximum number of enabled pages allowed, 20 pages. We want to understand if when you say "you will lose all code injection, except for custom CSS and certain code in code blocks" you are referring to code entries that we could have expressly introduced or if we would lose codes that are included by default in the Squarespace template. Thank you, we look forward to your reply. Hello, I have changed both my website and blog from Wordpress to Squarespace and I'm very happy with the change. One of the things that I value more here is the treat given by customer service, the willingness to innovate and keep us with nice, simple and functional improvements. I'm in the Public Relations field and I love discovering nice and singular places for events, that is why I created www.guiasingular.com, a guide where I select unique venues and share them. Link to comment
derricksrandomviews Posted July 11 Share Posted July 11 You will lose codes that you may have in page/advanced settings and website tools/code injection. Also, certain types of codes such as javascript you may have added will not work anywhere. It is listed in the billing plan as this: Complete Customization With CSS and JavaScript The legacy plan allows all code its only limitation is page count. Link to comment
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