afterpay won't work

18 minutes ago, knimen said:

my customer just says "afterpay failed"

Thank you for the additional information. I can now see that Afterpay is installed on the site.

If Afterpay fails, the customer should typically see a message like this:

This simply tells the customer that Afterpay did not process their payment request, but it doesn't tell them why. You may be able to find more details by logging on to your Stripe account to check for an Uncaptured payment. If you don't see one, failure could be for a number of reasons and it may be difficult to trace. Reasons may include:

• The country they are in at the time of the purchase (or they are using a VPN)
• The browser they are using is not up-to-date
• The browser they are using is an in-app browsers from social platforms like Instagram or TikTok
• Their device's operating system is not up to date
• A technical failure (try again later)

It is very difficult to troubleshoot issues like this. It will involve following-up with the customer to check the browser they used (version and type) and their device details, like operating system and device version and then you'll need to pass this to Squarespace Customer Care.

If your customer saw an Afterpay message telling them that their purchase wasn’t approved, they should contact Afterpay themselves.