Receiving "Error parsing Custom CSS, verify Custom CSS is valid" when trying to edit existing events or draft new ones...

Hi all,

I'm unable to edit any existing events in our website calendar; also unable to edit a draft event that I've duplicated from an existing event.

When I click into an existing event (blog post) to edit, the entire post editor is highlighted as though it's a code block, even when there are image and text blocks that are making up the event/post. When I click this, it opens up the event/post content in a new page, when I click into this, a code block that is part of our event/posts comes up but I'm still unable to edit/change any other content within the selected event/post.

This is a major problem for us as we are in the business of running training events...

I can see from a couple other posts made within the last day that this may be an issue with 7.0 only — wondering if anyone else running a Version 7.0– Bedford family (Bryant Hill template) is experiencing this? Other posts have had suggested fixes of removing custom CSS from website and some of the affected people have done this to no avail.

Thought it would be worth asking here as it doesn't seem to actually be a custom CSS issue and more of an issue with this particular kind of page content.

I am also receiving this error. Especially when I try to inser a graphics block. 

Please see the following and the whole thread.

@creedon I reached out to customer support yesterday and here was their reply:

Quote

Darius X. (Squarespace) Nov 20, 2022, 10:23 PM EST Hi Gwen,   Thank you for reaching out. My name is Darius and I'll be able to help today.   We appreciate you reporting this to us. There was a small bug affecting a small number of sites like yours resulting in the error message you received. This has since been resolved. For those still seeing the error, we ask you to please clear your browsers cache following the instructions found in the following help guide:   https://support.squarespace.com/hc/en-us/articles/205815408   If you have any further questions, please feel free to reach back out. We're always here to help.

 I've cleared my cache twice and nothing has changed though. 

Is this still happening for you?

Squarespace have come back to me again and putting this into the custom CSS bucket and therefore will not look into this further. This is despite the fact that another user experiencing the same problem has already posted here saying they have removed all custom CSS from their site.

This issue is also happening to my website. 

2 hours ago, gwen said:

Is this still happening for you?

I've not actually experienced this myself. I've just noted several others reporting similar issues.

I have this issue. I cleared all CSS and refreshed the cache- help! 

I have 10 sites with Squarespace and expect some quick support here. It's disappointing to read the previous customer support replies on this forum for this issue so far.

This issue is disrupting my business. 

we are not able to upload, edit or publish, please assist.

I'm also still having this issue despite having tried @gwen's solution; Squarespace cleared my site's cache, and I cleared my own cache but it is still happening. Any further suggestions or help here? @creedon