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Subscription (Not processing Payment)

By BenSCR, in Getting Started With Squarespace

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BenSCR Level 2

BenSCR

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I've been trying to pay for a subscription for a template, but my Visa Debit Card keeps getting declined, despite having enough money in my account, and giving the correct payment details.

I have contacted my bank, and they have informed me that the issue is how Squarespace processes the payments online, which Squarespace have not updated to sync with my bank.

Because Squarespaces processing of online payments hasn't been updated to sync with my bank, it puts payments from accounts like mine at risk when making online payments. So payments will be not be processed and automatically declined.

Would appreciate it of Squarespace update their payment system soon. Though I doubt that will happen.

 

 

 

 
 
Edited by BenSCR
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paul2009
paul2009

If you are experiencing a problem, please contact Squarespace Customer Care using a support ticket. Squarespace employees don't routinely monitor this forum for feedback (see the guidelines - item 6).

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paul2009 Level 18

paul2009

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If you are experiencing a problem, please contact Squarespace Customer Care using a support ticket. Squarespace employees don't routinely monitor this forum for feedback (see the guidelines - item 6).

About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥.
Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. 
Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional.

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