Jump to content

Subscription (Not processing Payment)

Go to solution Solved by paul2009,

Recommended Posts

I've been trying to pay for a subscription for a template, but my Visa Debit Card keeps getting declined, despite having enough money in my account, and giving the correct payment details.

I have contacted my bank, and they have informed me that the issue is how Squarespace processes the payments online, which Squarespace have not updated to sync with my bank.

Because Squarespaces processing of online payments hasn't been updated to sync with my bank, it puts payments from accounts like mine at risk when making online payments. So payments will be not be processed and automatically declined.

Would appreciate it of Squarespace update their payment system soon. Though I doubt that will happen.




Edited by BenSCR
Link to comment
  • Solution

If you are experiencing a problem, please contact Squarespace Customer Care using a support ticket. Squarespace employees don't routinely monitor this forum for feedback (see the guidelines - item 6).

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.