BenSCR Posted November 19, 2022 Posted November 19, 2022 (edited) I've been trying to pay for a subscription for a template, but my Visa Debit Card keeps getting declined, despite having enough money in my account, and giving the correct payment details. I have contacted my bank, and they have informed me that the issue is how Squarespace processes the payments online, which Squarespace have not updated to sync with my bank. Because Squarespaces processing of online payments hasn't been updated to sync with my bank, it puts payments from accounts like mine at risk when making online payments. So payments will be not be processed and automatically declined. Would appreciate it of Squarespace update their payment system soon. Though I doubt that will happen. Edited November 19, 2022 by BenSCR
Solution paul2009 Posted November 19, 2022 Solution Posted November 19, 2022 If you are experiencing a problem, please contact Squarespace Customer Care using a support ticket. Squarespace employees don't routinely monitor this forum for feedback (see the guidelines - item 6). BenSCR and sayreambrosio 2 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. 🤒 I'm currently in hospital and may not respond quickly to your posts.
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