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Header Image Doesn't Show After SS Purchase

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Hi, I spent my trial building my site on template Atlantic. I had a picture in the header using parallax and the image slightly moved while I scrolled...it worked perfectly. 

My trial expired so I purchase the site. Now, the header is just black even though when I edit the background, it shows my image is uploaded. If I delete the image, the header goes grey. No matter what I do, the image will not show, and, there are also no image options when the image is uploaded as the header, before I had all the parallax options and now none. 

This is my first SS. Any help would be greatly appreciated. My site was almost ready to go until I actually purchased it!?

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Hi, I spent my trial building my site on template Atlantic. I had a picture in the header using parallax and the image slightly moved while I scrolled...it worked perfectly. 

My trial expired so I purchase the site. Now, the header is just black even though when I edit the background, it shows my image is uploaded. If I delete the image, the header goes grey. No matter what I do, the image will not show, and, there are also no image options when the image is uploaded as the header, before I had all the parallax options and now none. 

This is my first SS. Any help would be greatly appreciated. My site was almost ready to go until I actually purchased it!?

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7 minutes ago, Malarkey01 said:

the header is just black even though when I edit the background, it shows my image is uploaded.

When something isn't working as expected, please contact Squarespace Customer Care directly. Forum users would love to help but we are unable to assist with technical issues.

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