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My website template crashed-- Need help!

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4 minutes ago, oliviatindall said:

My website template crashed

Forum users are unable to assist with technical issues. When something isn't working as expected, please contact Squarespace Customer Care directly.

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@paul2009 is correct but it wouldn't hurt for us to see your site.

Please post the URL for a page on your site where we can see your issue.

If your site is not public please set up a site-wide password, if you've not already done so.

Post the password here.

Adding a site-wide password does not allow anyone to alter your site. It only allows those with the password to see your site. Please read the documentation at the link provided to understand how it works.

Please read the documentation at the link provided on how to share a link to your site to understand how it works. A link to the backend of the your site won’t work for us, i.e. a url that contains /config/.

We can then take a look at your issue.

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