Jump to content

Member Area 100% Discount Still Requires Credit Card Payment Entry

Recommended Posts

I am trying to give free access to my paid membership area to a few family/friends.  I have the discount code set up and it is showing as $0.00 total when signing up, but it's still requiring a credit card to finish the process.  I also have the discount code set to never expire, so theoretically, a credit card shouldn't be necessary to sign up.  Any ideas on how to make this work without adding a payment method, since there is no total to be paid?  Thanks!

Link to comment
On 10/29/2022 at 2:44 AM, AYYoga said:

I have the discount code set up and it is showing as $0.00 total when signing up, but it's still requiring a credit card to finish the process.

Squarespace requires the card details for all recurring subscriptions or memberships, including renewals, even though the amount due is 0.00 after the discount has been applied.

Edited by paul2009

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

Link to comment

I believe I marked it for "all payments," but I will double check and let you know.

 

UPDATE...reply from Squarespace support:

 

At the moment, card details are required for all recurring subscriptions or memberships, even though technically the total will be zero, even for renewals.
 
We don't currently offer another option, but I'd be happy to suggest it to our development team on your behalf. While we can't guarantee implementation of every suggestion, customer feedback is an important part of how we continue to improve our platform, so we appreciate your input.
 

Link to comment
On 10/31/2022 at 7:59 PM, AYYoga said:

At the moment, card details are required for all recurring subscriptions or memberships, even though…the total will be zero, even for renewals.

This is not an ideal situation, but it isn't something you can change. 

Edited by paul2009

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

Link to comment
  • 1 year later...

I have the same problem and received the same answer from Squarespace support. They should change this, is preventing us from giving out small courses for free to achieve a subscription into larger items. If you add a 1 time price full price, you can apply the 100% without Card being asked. Be aware that is the price they have to chose, if they go for the monthly payments they will be asked for CC.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.