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Member Area 100% Discount Still Requires Credit Card Payment Entry

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I am trying to give free access to my paid membership area to a few family/friends.  I have the discount code set up and it is showing as $0.00 total when signing up, but it's still requiring a credit card to finish the process.  I also have the discount code set to never expire, so theoretically, a credit card shouldn't be necessary to sign up.  Any ideas on how to make this work without adding a payment method, since there is no total to be paid?  Thanks!

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On 10/29/2022 at 2:44 AM, AYYoga said:

I have the discount code set up and it is showing as $0.00 total when signing up, but it's still requiring a credit card to finish the process.

Squarespace requires the card details for all recurring subscriptions or memberships, including renewals, even though the amount due is 0.00 after the discount has been applied.

Edited by paul2009

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I believe I marked it for "all payments," but I will double check and let you know.

 

UPDATE...reply from Squarespace support:

 

At the moment, card details are required for all recurring subscriptions or memberships, even though technically the total will be zero, even for renewals.
 
We don't currently offer another option, but I'd be happy to suggest it to our development team on your behalf. While we can't guarantee implementation of every suggestion, customer feedback is an important part of how we continue to improve our platform, so we appreciate your input.
 

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On 10/31/2022 at 7:59 PM, AYYoga said:

At the moment, card details are required for all recurring subscriptions or memberships, even though…the total will be zero, even for renewals.

This is not an ideal situation, but it isn't something you can change. 

Edited by paul2009

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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  • 1 year later...

I have the same problem and received the same answer from Squarespace support. They should change this, is preventing us from giving out small courses for free to achieve a subscription into larger items. If you add a 1 time price full price, you can apply the 100% without Card being asked. Be aware that is the price they have to chose, if they go for the monthly payments they will be asked for CC.

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  • 3 weeks later...
52 minutes ago, HeidiN said:

how did you create the discount code? I don't see the member site as an option when attempting to create the discount code

@HeidiN If you have a Member Site that requires customers to pay, you should see Digital Products in the APPLIES TO dropdown. After selecting Digital Products, the next box should show the available Member Sites and their pricing plans. In this example, the Member Site is called 'Yoga':

image.thumb.gif.ca92e6eeb78499edb78aa0d0b1e61e76.gif

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About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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  • 2 months later...

Is there any plan to look at this? I offer paid memberships to small businesses but my bigger organisations pay on invoice. As we grow it's getting a bit embarrassing to still have to enter card details and people are really put off. I may have to move to another platform! That would be such a shame though as I love everything else about it. 

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  • 5 weeks later...

I'm just commenting to add my voice, letting Squarespace know this is important!

I have a large number of followers who don't trust the internet but who would gladly pay for my membership in cash a year at a time. 

I also have a large number of followers who I would like to give free memberships to - and many of them won't take them because they don't want to put a credit/debit card in my site. 

Eventually this could become something that would force me to move my subscription service... it's small now, but I did a deep dive on some stats and strategies and it's one of the things that was brought up. 

Ideally, a toggle switch that allows the page owner to decide if cards are required or not would be awesome. I know some people WANT to require credit cards. 

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