AYYoga Posted October 29, 2022 Share Posted October 29, 2022 I am trying to give free access to my paid membership area to a few family/friends. I have the discount code set up and it is showing as $0.00 total when signing up, but it's still requiring a credit card to finish the process. I also have the discount code set to never expire, so theoretically, a credit card shouldn't be necessary to sign up. Any ideas on how to make this work without adding a payment method, since there is no total to be paid? Thanks! Link to comment
paul2009 Posted October 29, 2022 Share Posted October 29, 2022 (edited) On 10/29/2022 at 2:44 AM, AYYoga said: I have the discount code set up and it is showing as $0.00 total when signing up, but it's still requiring a credit card to finish the process. Squarespace requires the card details for all recurring subscriptions or memberships, including renewals, even though the amount due is 0.00 after the discount has been applied. Edited November 22 by paul2009 About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
AYYoga Posted October 31, 2022 Author Share Posted October 31, 2022 (edited) UPDATE: @paul2009, yes, I did have it set to "all payments" and it was still requiring a credit card number to proceed. Thanks! I believe I marked it for "all payments," but I will double check and let you know. Edited October 31, 2022 by AYYoga update paul2009 1 Link to comment
AYYoga Posted October 31, 2022 Author Share Posted October 31, 2022 I believe I marked it for "all payments," but I will double check and let you know. UPDATE...reply from Squarespace support: At the moment, card details are required for all recurring subscriptions or memberships, even though technically the total will be zero, even for renewals. We don't currently offer another option, but I'd be happy to suggest it to our development team on your behalf. While we can't guarantee implementation of every suggestion, customer feedback is an important part of how we continue to improve our platform, so we appreciate your input. paul2009 and Mondschein 1 1 Link to comment
paul2009 Posted October 31, 2022 Share Posted October 31, 2022 (edited) On 10/31/2022 at 7:59 PM, AYYoga said: At the moment, card details are required for all recurring subscriptions or memberships, even though…the total will be zero, even for renewals. This is not an ideal situation, but it isn't something you can change. Edited November 22 by paul2009 AYYoga 1 About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
Mondschein Posted November 22 Share Posted November 22 I agreed - Not an ideal situation. 😞 I hope the dev team takes a look into this. In Germany many customers still do not use CCs, and prefer external transactions such as direct bank transfers. Link to comment
BigBangThinking Posted Monday at 08:34 AM Share Posted Monday at 08:34 AM I have the same problem and received the same answer from Squarespace support. They should change this, is preventing us from giving out small courses for free to achieve a subscription into larger items. If you add a 1 time price full price, you can apply the 100% without Card being asked. Be aware that is the price they have to chose, if they go for the monthly payments they will be asked for CC. Link to comment
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