Member Area 100% Discount Still Requires Credit Card Payment Entry

I am trying to give free access to my paid membership area to a few family/friends.  I have the discount code set up and it is showing as $0.00 total when signing up, but it's still requiring a credit card to finish the process.  I also have the discount code set to never expire, so theoretically, a credit card shouldn't be necessary to sign up.  Any ideas on how to make this work without adding a payment method, since there is no total to be paid?  Thanks!

On 10/29/2022 at 2:44 AM, AYYoga said:

I have the discount code set up and it is showing as $0.00 total when signing up, but it's still requiring a credit card to finish the process.

Squarespace requires the card details for all recurring subscriptions or memberships, including renewals, even though the amount due is 0.00 after the discount has been applied.

UPDATE: @paul2009, yes, I did have it set to "all payments" and it was still requiring a credit card number to proceed.  Thanks!

I believe I marked it for "all payments," but I will double check and let you know.

I believe I marked it for "all payments," but I will double check and let you know.

UPDATE...reply from Squarespace support:

At the moment, card details are required for all recurring subscriptions or memberships, even though technically the total will be zero, even for renewals.
 
We don't currently offer another option, but I'd be happy to suggest it to our development team on your behalf. While we can't guarantee implementation of every suggestion, customer feedback is an important part of how we continue to improve our platform, so we appreciate your input.
 

On 10/31/2022 at 7:59 PM, AYYoga said:

At the moment, card details are required for all recurring subscriptions or memberships, even though…the total will be zero, even for renewals.

This is not an ideal situation, but it isn't something you can change. 

I agreed - Not an ideal situation. 😞  I hope the dev team takes a look into this. In Germany many customers still do not use CCs, and prefer external transactions such as direct bank transfers.

I have the same problem and received the same answer from Squarespace support. They should change this, is preventing us from giving out small courses for free to achieve a subscription into larger items. If you add a 1 time price full price, you can apply the 100% without Card being asked. Be aware that is the price they have to chose, if they go for the monthly payments they will be asked for CC.