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Member Area 100% Discount Still Requires Credit Card Payment Entry

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I am trying to give free access to my paid membership area to a few family/friends.  I have the discount code set up and it is showing as $0.00 total when signing up, but it's still requiring a credit card to finish the process.  I also have the discount code set to never expire, so theoretically, a credit card shouldn't be necessary to sign up.  Any ideas on how to make this work without adding a payment method, since there is no total to be paid?  Thanks!

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4 hours ago, AYYoga said:

I have the discount code set up and it is showing as $0.00 total when signing up, but it's still requiring a credit card to finish the process.

When you set up the discount code, did you apply the discount to the first payment or all payments?

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56 minutes ago, AYYoga said:

yes, I did have it set to "all payments" and it was still requiring a credit card number to proceed.

Then I recommend that you contact Squarespace Customer Care directly to check why this is happening. Please let us know how you get on.

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About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
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I believe I marked it for "all payments," but I will double check and let you know.

 

UPDATE...reply from Squarespace support:

 

At the moment, card details are required for all recurring subscriptions or memberships, even though technically the total will be zero, even for renewals.
 
We don't currently offer another option, but I'd be happy to suggest it to our development team on your behalf. While we can't guarantee implementation of every suggestion, customer feedback is an important part of how we continue to improve our platform, so we appreciate your input.
 

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  • Solution
25 minutes ago, AYYoga said:

At the moment, card details are required for all recurring subscriptions or memberships, even though…the total will be zero, even for renewals.

Not an ideal situation. 

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

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