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How to disable fillfilled order emails on services

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When I mark order fulfilled on a service product, it automatically sends a shipping email. This is confusing to my customers who are not getting anything shipped to them.

I have searched all over for the answer and have found help forums stating to individual mark "not to send notification email" However, I do not see this toggle option at all on my end. How do I make sure my customers aren't receiving shipping emails for my services?

Here is an example of the answer I found and how the order looks completely different on my end. I don't seem to have the option to opt out of sending the email.

Appreciate your time, thank you!

squarespace troubleshoot problem 2.png

squarespace troubleshoot problem.png

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  • Solution
8 minutes ago, KimmyJoy said:

When I mark order fulfilled on a service product, it automatically sends a shipping email. I don't seem to have the option to opt out of sending the email.

When you click the MARK AS FULFILLED button (as shown in your screenshot above) you should see this:

image.thumb.png.f008cc5261b70d9cfd30adde5ddc4556.png

Before clicking CONFIRM, you can uncheck the "Email the customer..." option.

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