alienhart Posted October 13, 2022 Share Posted October 13, 2022 Site URL: https://www.dogwoodtrailquiltco.com/ This has finally been resolved, but I wanted to get some clarity on the issue. I just had a customer (bless her for hanging in there) that could not get passed the shipping screen on my checkout. She's a repeat customer and just order yesterday. Today, it would not let her go passed shipping to payments. Her address was saved to her account so it populated during checkout. It was the correct address! I asked her to create a new address and make it the default. That did the trick! Any ideas why this would happen or how to prevent it in the future? Link to comment
paul2009 Posted October 13, 2022 Share Posted October 13, 2022 49 minutes ago, alienhart said: Any ideas why this would happen I recommend reporting this to Squarespace Customer Care in case they are not aware of a wider issue. If they provide you with an answer, please post it here for the benefit of other users. About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
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