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Square space store orders not going to print full….

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What step am I missing? My square space orders aren’t connecting to print full how do I fix this? I thought was supposed to be easy they would automatically connect and orders process.  I have billing methods set up. I have three pending orders I don’t know how to get fulfilled unless I manually go order from print full which would be a pain.   I’m new to this and at a loss.  I just want to get these orders filled the easiest way possible.   I had to of ,issued something in the process   Thanks in advance 

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JLhorsemanship, did you ever get a reply to this question from Squarespace?  I'm curious because I'm getting ready to do the same thing with Printful and if Squarespace is taking this long to answer your question then I may have to reconsider. A site could easily lose customers waiting this long to solve a problem with pending orders waiting. All the best.

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