LukeCoop Posted October 4, 2022 Share Posted October 4, 2022 We've been using Squarespace to handle email campaigns for a bit over 2 years now, and sent out 17 email campaigns in that time. The most recent that we sent out has very odd stats compared with the rest, and I'm wondering if there is any way to determine an explanation for this: How could there possibly be more opened emails than there were delivered? This is exactly the opposite of the 16 prior campaigns we sent, where the progression went more as expected: How can we verify that this last campaign was actually sent, and the stats are wrong? Do we need to resend the campaign? Should we switch to another email service instead? Link to comment
paul2009 Posted October 4, 2022 Share Posted October 4, 2022 3 hours ago, LukeCoop said: How can we verify that this last campaign was actually sent, and the stats are wrong? When something isn't working as expected, please contact Squarespace Customer Care directly. Squarespace employees do not routinely respond to requests for support via the forum (see item 6 of the forum guidelines). LukeCoop 1 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
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