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squarespace not loading on samsung tizon 5.0 web browser

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Posted

Site URL: https://www.haebse.ch/screen1

A clients website, https://www.haebse.ch/screen1, is not loading on Samsung tizon 5.0 digitale signage screen.  Initially the website loaded and after implementing some css and scripts it stopped working. I am not sure what triggered this. The systems says the website maybe un-secure, which is not the case. Samsung says the browser cannot be updated an I should reach out to squarespace for known problems. I did not do that yet because I feel it is not a squarespace environment issue. Is anyone out there who can help?

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Posted

Have you tried removing the scripts? Running scripts with old java libraries or referencing multiple different java library versions can cause an unsecure message.

Are you trying to access to https or http on the Samsung screen? If you're asking for the unsecure website then that might be causing the issue.

Tricky problem to diagnose, hope this helps!

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
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Posted

Thanks for your suggestions, @Ziggy. I have tried removing some scripts but they are scattered and numerous, so I did not want to go for a trial and error solution. (Obviously, I am not a coder…) I have tried access on both http and https, none works.

Posted

Trial and error might be your best bet.

I can see that you have two potentially conflicting jquery libraries in the Footer Code Injection, 3.5.0 and 3.5.1, it's best practice to only use one, but that can cause your scripts not to work correctly. Worth a test?

<script src="https://cdnjs.cloudflare.com/ajax/libs/jquery/3.5.0/jquery.min.js"></script>
<script src="https://ajax.googleapis.com/ajax/libs/jquery/3.5.1/jquery.min.js">
</script>

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
Squarespace Website Designer
Contact me: 
https://squarefortytwo.com 
Hire me on Upwork!

📈 SEO Space (Referral link)
Ⓜ️ 
Will Myers' Plugins & Tutorials (Referral link)
 🔌 Ghost Squarespace Plugins (Referral link)
 SquareWebsites Plugins (Referral link)
 🔲SQSP Themes (Referral link) 
Spark Plugin (Referral link) 
 🖼️Pinch-to-Zoom Gallery Lightbox Plugin (Referral link) 

 Did I help? Buy me a coffee?

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