HappyCoffee Posted September 30, 2022 Share Posted September 30, 2022 Site URL: http://www.happycoffeedesigns.com Hi! I'm testing out the subscribers link on my site and so I've went through the process of subscribing one of my personal email addresses. I got the verification email from squarespace, but I don't get the automated email campaign I set up for new subscribers to receive a discount for subscribing. The automated emails are set to deliver immediately after subscribing too. I've checked my the spam folder and nothing. I'm not sure what I'm doing wrong. Would appreciate any help or guidance. Thank you! Paula ☕ Link to comment
Jbergstrom Posted October 22, 2022 Share Posted October 22, 2022 I am having the same issue. I'm adding the names myself to the the default email list which is where my automated emails are supposed to go to and they are not sending? Link to comment
sayreambrosio Posted October 22, 2022 Share Posted October 22, 2022 Automated emails will not send if you are manually adding the addresses. The subscriber has to be added via a newsletter block for the automated email to go out. Sayre Design Site: https://www.stregaconsulting.com Author Coordinates: https://bio.site/sayreambrosio Italian Journey: https://bio.site/ambrosiosjrnyhm Link to comment
Solution sayreambrosio Posted October 22, 2022 Solution Share Posted October 22, 2022 @HappyCoffee @Jbergstrom This will be helpful. https://support.squarespace.com/hc/en-us/articles/360002077567#toc-why-aren-t-my-automations-sending- Sayre Design Site: https://www.stregaconsulting.com Author Coordinates: https://bio.site/sayreambrosio Italian Journey: https://bio.site/ambrosiosjrnyhm Link to comment
KatePVA Posted November 15, 2022 Share Posted November 15, 2022 Hi there, I'm having the same issue, though with subscribers who are signing up organically via the website. They receive the verification email but not the actual automated one. Any ideas? Thanks in advance Link to comment
Lovetoprint Posted November 15, 2022 Share Posted November 15, 2022 I'm having exactly the same issue. I've just had help from a developer to redesign my art site with ecommerce and I have a newsletter sign up option at checkout and in the footer. Only the checkout sign ups get the welcome email with discount code. Everyone else goes into 'leads', gets the confirmation email to click to accept email then nothing. Been trying to find solution for 5 days. Really frustrating as it's stopping me from promoting the site as I want it to work first. KatePVA 1 Link to comment
KatePVA Posted November 16, 2022 Share Posted November 16, 2022 Hello @lovetoprint, I had a flash of inspiration last night and have sorted out the problem for me. Go to the actual subscription form and into edit mode. Go to the Storage option / SquareSpace Email Campaigns (make sure it's on) and then make sure you've added the correct mailing list - mine wasn't ticked previously. I had added my automated email after creating the subscription form so hadn't gone back to update it. I hope that helps! Cheers, Kate amyalexis and ToddL 2 Link to comment
Lovetoprint Posted November 16, 2022 Share Posted November 16, 2022 Thanks for this, I'll look into this, there are so many menus I think I've got a bit lost. Mine's still being weird, I found one of the sign up emails in the promotions section of gmail rather than inbox or junk where I'd been looking but then for my work email address on outlook nothing showed up at all after the initial confirmation email. I'll sign up to your mailing list to see what comes through. Link to comment
Lovetoprint Posted November 16, 2022 Share Posted November 16, 2022 I just got your newsletter. Glad you've sorted a fix, gives me hope I can get mine sorted! KatePVA 1 Link to comment
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