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Google Workspace - Registration failed

By 1Sabine8, in Getting Started With Squarespace

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1Sabine8 Level 2

1Sabine8

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Hi,

Yesterday I successfully created a new domain using Squarespace.

When I try to create an email for it I get the error: '

Registration Failed

 

This domain is already connected to a Google Workspace account. Try another domain, or follow steps to remove this domain from its existing Google Workspace account.'

I got in contact with Squarespace chat support, they send me a form I should in order to get the CNAME and fill it as a custom record for my domain.

I did this step but on Google side i get the message that they couldn't find my DNS record.

Did anyone get this problem?

Thank you!

Sabine

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paul2009 Level 17

paul2009

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What is the domain?

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paul2009 Level 17

paul2009

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Did you complete the form to let Google know it is your domain? If you did, they'll have sent you a CNAME record that you need to add to your domain records to verify you're the current owner of the account. 

When I checked your domain, this CNAME record had not been created.

About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!
If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.
Improve your online store with our extensions.

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  • 7 months later...
awidawski Level 1

awidawski

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Posted

I have the same problem: registration failed. I've connected the domain (logostraininglab.com) and got a free 2-week trial with Google Workspace but when I got to subscribe to it (with a 1st year free deal on my business starter Squrespace plan) the registration failed. Please help. The email is already registered, it seems but I can't access it. Each time I try to log in it tries to charge me.

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