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Site URL: https://www.automatedcontrolsuk.com

After many issues with cpanel and connecting the domain, we have decided to create a new domain and re-direct it to the current one (www.automatedcontrolsuk.com)

The new domain (www.automatedcontrols.uk.com) links up fine, however the current one comes up with the below message:

Domain Not Claimed
This domain has been mapped to Squarespace, but it has not yet been claimed by a website. If this is your domain, claim it in the Domains tab of your Website Manager.
 
How do I go about claiming this?
The reason we created a new domain was because cpanel wouldn't connect up properly and they were quite unhelpful when it came to contacting them to rectify this. It was a better solution to just create a new one and redirect it but now that doesn't work. Feels like we're going round in circles with this domain!
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  • 4 months later...

I'm getting the same error. I changed domain registrars (neither was Squarespace). The process was to disconnect the old registrar and connect to the new. The new registrar said all was OK, but the web site gets this error.

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