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Squarespace Technical Support??

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So, Squarespace claims to have 24/7 tech support.  If I email customercare@squarespace.com, I am informed that the address doesn't accept incoming messages.  Clicking Contact Us or Contact New on the site, takes me to the canned responses page, which doesn't have the canned response I need, and which offers no further help or ability to contact anyone nor to start a ticket.  You don't accept phone calls.  Chat apparently only with M-F (its Sunday so I haven't seen evidence of this).

So where is your "Award-Winning customer care team", how do I contact them?  What am I missing here?


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If you are having difficulties contacting Customer Care then I recommend you:

  1. Visit Contact Us using a private or incognito window. You can usually do this by right-clicking the link provided.
  2. When prompted to login, choose 'I DON’T HAVE AN ACCOUNT' (even though you do).
  3. Choose the options that most closely match your situation then scroll down past the suggested answers and click CONTACT WITH EMAIL (see below). This will open a contact form where you can provide details of your issue. Someone can then email you back (you cannot open a ticket by emailing them directly).


Edited by paul2009

About me: I'm Paul. A SQSP User for 18 yrs, I've been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee fuels my work.

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