Nehir Posted September 18, 2022 Share Posted September 18, 2022 So, Squarespace claims to have 24/7 tech support. If I email customercare@squarespace.com, I am informed that the address doesn't accept incoming messages. Clicking Contact Us or Contact New on the site, takes me to the canned responses page, which doesn't have the canned response I need, and which offers no further help or ability to contact anyone nor to start a ticket. You don't accept phone calls. Chat apparently only with M-F (its Sunday so I haven't seen evidence of this). So where is your "Award-Winning customer care team", how do I contact them? What am I missing here? Link to comment
paul2009 Posted September 18, 2022 Share Posted September 18, 2022 (edited) If you are having difficulties contacting Customer Care then I recommend you: Visit Contact Us using a private or incognito window. You can usually do this by right-clicking the link provided. When prompted to login, choose 'I DON’T HAVE AN ACCOUNT' (even though you do). Choose the options that most closely match your situation then scroll down past the suggested answers and click CONTACT WITH EMAIL (see below). This will open a contact form where you can provide details of your issue. Someone can then email you back (you cannot open a ticket by emailing them directly). Edited September 18, 2022 by paul2009 About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
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