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Website not refreshing automatically and fails to show new content

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Site URL: http://www.thathitbox.com

Hey folks,

My website is no longer showing new changes without a manual refresh. This is happening in all browsers. I've cleared cache, even disconnected and reconnected my third party managed domain... nothing seems to be working.

Before, my Squarespace site always loaded the latest version of a page. Now it always pulls a cached version every time, and I have to hit refresh for it to update. I'm using Squarespace 7.1 (so no Ajax option to toggle either). 

I've tested this on multiple devices, through different internet connections. This has never happened before, and has only started in the last 48 hours. Please help! 

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13 hours ago, derricksrandomviews said:

I think this  is a browser issue. Chrome caching is very bad about hanging onto pages and not showing changes. An incognito window will show updates, otherwise you need to clear your browser history to get those changes to appear. I end up refreshing my browserpage a lot when making website changes.  

I appreciate this, but this issue is persisting across multiple browsers / internet connections (i've had other people test it). 

The problem is not that updates aren't showing after a manual refresh (because they are). 

The problem is that updates aren't showing automatically when someone else types www.thathitbox.com into a web browser. 

The only way updates are appearing is if someone manually refreshes the page after having gone on the website. And that is far less than ideal.

It doesn't make any sense, as Squarespace never used to do this...

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21 hours ago, Klinjon said:

My website is no longer showing new changes without a manual refresh. I'm using Squarespace 7.1 (so no Ajax option to toggle either). 

The forum community would love to help but we are unable to assist when you are experiencing a technical issue with the platform.

When something isn't working as expected, please contact Squarespace Customer Care directly as Squarespace employees do not routinely respond to requests for support via the forum (see item 6 of the forum guidelines).

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
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