Mobile Menu Issues Only After Clicking Back on Browser

Site URL: https://symposium2023.com

Currently having an issue with our site where on mobile if you click a link to another page, then click the back button on your browser, the mobile menu burger is unresponsive. You either have to click the home button/logo or refresh and it works again. In addition, if you navigate to another page after opening the menu overlay, if you click back, the overlay will open instead of the page. The X in the top right is also unresponsive so you can't exit the overlay without refreshing. This has been replicated on multiple devices and browsers.

There's no custom code on the site so I'm not sure what could be causing the issue. Any help would be greatly appreciated!

Here are the steps on mobile for issue with menu + overlay.

1. Visit the homepage
2. Click the menu -> Info -> Four Seasons
3. Click backwards on your browser
4. Try to exit the menu overlay

Mobile menu issue, just burger icon

1. Visit the homepage
2. Click the “Let me explain” link
3. Click backwards on your browser
4. Try clicking the hamburger menu.

17 minutes ago, desmondhssc said:

Currently having an issue with our site where on mobile if you click a link to another page, then click the back button on your browser, the mobile menu burger is unresponsive.

I recommend that you reach out to Squarespace Customer Care. The forum community would love to help but we are unable to troubleshoot technical issues. 

We are having the same issue! Any luck or solutions?

I've been going back and forth with tech support and they haven't been able to fix the issue yet. Definitely contact support though because they confirmed it's an issue with their platform. 

I'm also seeing the issue and submitted a care request!

I submitted this feedback to Squarespace support back in early September and there still doesn’t appear to be a fix. Incredibly frustrating to have such a large navigation issue go unsolved for so long.