Help- customers can't get past Shipping in check out!

kbowman016 · August 24, 2022

I just did a soft launch on my store and now I am getting contacted by customers that they can't get past the address form in my checkout. Once an address is inputed there is no way to continue!

Can anyone help?

Edited August 24, 2022 by kbowman016
change image

kbowman016 · August 24, 2022

I was able to determine that the shipping option I selected needed some data filled in under the advanced settings. Once I completed that, everything seems to work fine now. Thanks to the Squarespace Customer Service for replying to my email so quickly!

RestAngles · October 14, 2022

Hi kbowman16, I'm having this problem right now. Can you share with me the fix that Squarespace shared with you please?

paul2009 · October 14, 2022

@RestAngles There may be an issue currently. See:

Help- customers can't get past Shipping in check out!

Recommended Posts

kbowman016

Link to comment

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Popular Days

Posted Images

kbowman016

Link to comment

RestAngles

Link to comment

paul2009

Link to comment

Create an account or sign in to comment

News

Resources

Squarespace Webinars

Hire a Designer

Support

Community

Developers

Resources