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Help- customers can't get past Shipping in check out!

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  • 1 month later...

@RestAngles There may be an issue currently. See:


About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing expertise and extensions to supercharge your Squarespace website. 
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  • 9 months later...

Hello! I'm also having this problem right now. Could you please share the solution they shared? Thank you!



I believe I found a solution that may be helpful! On my site, my shipping options were all calculated. However, I am not paying for the version of Squarespace that allows calculated shipping rates. Hence, none of them showed up at checkout, and my customers could not continue past shipping (because they could not choose a delivery option.) I went into Shipping settings, changed all my rates to a flat rate, and added the prices manually, and they all showed up at checkout.

Now the continue button is visible, and my customers can move on to the next step in the checkout process. 

I hope this helps anyone who has the same problem!

Edited by k-cowman
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