Jump to content

DNS zone records - how to keep both SqSpace and your domain's email?

Recommended Posts

I'm still inside the trial period but I was nevertheless able to successfully map my Squarespace site to my domain.

However, all mail to @mydomain.com is now bouncing. As a layer of complication, I run all @mydomain.com email through Gmail, so my DNS records include Google's MX records, but my email only started bouncing after I made the switch below. 

My A records look like this:

NAME: @.mydomain.com    |  TYPE:A  | [squarespace IP address] 

NAME: *.mydomain.com    |  TYPE:A  | [mydomain.com IP address] 

NAME: ftp.mydomain.com  |  TYPE:A  | [mydomain.com IP address] 

NAME: mail.mydomain.com |  TYPE:A  | [mydomain.com IP address]  

Obviously, I have the two Squarespace CNAME records in there as well. 

On the Squarespace page to check whether your zone records are properly set up, I recall there were three additional @ A records, all backups. They disappeared once the first one was recognized. I don't think that has anything to do with my problem either, but I'm mentioning for the sake of completeness. 

So, is there anything I'm doing wrong here? Any help would be appreciated.  

 

Edited by tikk10
Link to comment
  • Replies 1
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

On 8/23/2022 at 5:29 PM, tikk10 said:

I'm still inside the trial period but I was nevertheless able to successfully map my Squarespace site to my domain. However, all mail to @mydomain.com is now bouncing.

It sounds like some of your DNS records have accidentally been removed. If this is the case, they will need to be restored for the email to function. For help, please provide us with the actual domain name.

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment


×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.