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Show SOLD OUT in variant dropdown is not working.

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Site URL: https://matttyreeart.com

I have the option selected to show SOLD OUT in the variant dropdown, but it's not working. It just shows the sold out variant the same as the in-stock version. You only know it's out of stock once it's selected and the message is displayed in the product listing.

In the attached image, the 12x18 Full Bleed should be sold out.

Is there something else I need to set up to have this work?


sold out.jpg

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You've changed the setting, saved, changed it back, saved, and it still doesn't show?

If you've done that and it didn't work, you'll need to contact customer support as there is nothing we can do to fix SS's backend.

Let us know how it goes.

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19 hours ago, creedon said:

You've changed the setting, saved, changed it back, saved, and it still doesn't show?

Yeah, exactly as you've said. Turned it on, saved, turned it off, saved, turned it back on, saved. No joy.

Thanks. I just wanted to make sure there wasn't something in the template I needed to set too. I'll contact Support.

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  • Solution

So...I guess they're going to fix it...eventually.


Thanks for contacting us about this. Following additional investigation and testing, I can confirm that the issue you're experiencing is related to a bug on our end that we are currently working to resolve. With this being the case, I have reported your particular site to our Engineering team, and they’re currently prioritizing the issue.
There’s many variables that we test against before we release a fix, and we can’t guarantee changes for this issue in the immediate future. That said, our teams consider all feedback, and your input is always encouraged.


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