Editor keeps jumping to top of page

Site URL: https://purple-ladybug-se73.squarespace.com

Hi there!

Every time I try to do any kind of edit, add text, resize text, etc. it’s jumps from what I’m doing back to the top of the page in the editor. It’s really annoying and severely impacting my workflow. I’ll get 2-3 letters typed then it will jump, I then have to scroll back to where I was and type another few letters. Does anyone know what’s causing this or how to fix it? 

Did you find a fix? Same issue. On Safari on Mac..  seems like a new issue. 

Hi - did anyone submit this to Squarespace Customer Care and find a solution?  I have having this same issue.

i have the same issue and its extremely annoying. what would take me 30mins is already taking me a few hours and my patience is growing thin.. if anybody has a solution...

3 minutes ago, SamKahn said:

i have the same issue and its extremely annoying. what would take me 30mins is already taking me a few hours and my patience is growing thin.. if anybody has a solution...

 

So, for some reason changing from safari to chrome did the trick. For now at least.

Move to Chrome.  Doesn't work in Safari.  The editor is very buggy

Had the same problem in Safari was disturbing... I emptied the browser's memory cache and seems to have fixed the issue.

Did you find the answer to this problem. I'm having the same issue, anything i try to edit just shuts and takes me to the top of the page

I have a feeling this has to do with updates Safari has been receiving. I'm dealing with it and some other issues too that aren't present in Chrome.

Literally just made a forums account (unfortunately) JUST to add yet another response almost a whole YEAR later just to say I am also experiencing this problem and it makes square space virtually impossible to actually use. I just bought a whole year's subscription upfront and I am already experiencing infuriating problems. (I should've went with Wix, never again square space)

As SOON as I type ONE single character, or drag a text box or button ANYWHERE, the page instantly jumps to the top of the website and de-selects whatever I was working on or typing in, leaving me to scroll several screens back down to whatever I was trying to work on or add, re-select it, and try to type another character (if it doesn't instantly jump back to the top of the page again before I can even type anything).

I don't know how square space is as seemingly well-established as they are with such a broken and frustrating system. I feel that it's not very realistic to expect users to go and download a second browser to switch to just to be able to edit my own square space website. I do not recommend square space to anyone until they actually do something about this... which from the looks of it isn't happening anytime soon since the first person having this problem posted almost 12 months ago.

Happening on Safari version 15.6.1 and a 16-inch MacBook Pro running version 12.5.1.

PLEASE FIX THIS.

SAME exact situation here CDJ.  I just bought the year and can't do a thing. Regretting.

Has anyone fixed this? Also having the same issue on a Macbook. Issues with both Safari & Chrome.

Have sent a message to Squarespace.  They don't seem to be 'aware' of it and have said they are actively looking into it, although that said - it has been 3 weeks and there has not been a solution.

Interested in any tips or tricks to get through this.

Thanks!

Yesterday my site began having this terrible behavior.   When I go to edit any page the editor keeps scrolling back up to the top.  Meaning that if I click to edit a section and try to add or move or edit anything (even in the footer) as soon as I click, the editor window fast scrolls to the top of that page.  It take numerous takes to do something simple like edit a text block or add an image block because the instant scroll to the very top of the page either moves what I was attempting to move some random place, or does nothing but just scroll and "forget" what I was doing.  Is this a recent bug after the recent update?  It just started happening after the Refresh announcement.  

Update - now later this afternoon I can not even scroll down past the top of the page when editing.  It's like I'm fighting someone who is scrolling back up over and over again.  The issue seems to be getting worse.  This has to be a Sqrspc bug. 

Did you figure it out? I've been struggling with this as well, and I contacted customer support and they said its because I have custom CSS on my site. However, I've had custom CSS since last year and didn't have the editing problem, so I have no clue what changed...

Has anyone solved this.. This is so frustrating

I figured it out everyone. It  has to do with the custom CSS on your page. I how solved this was temporarily copying all my custom code and pasting it into a blank document, then deleting it within Squarespace. Then go ahead with all editing, then paste back in the custom code. This is the best solution I could find. 

On 10/16/2023 at 11:17 AM, readmetxt said:

I figured it out everyone. It  has to do with the custom CSS on your page. I how solved this was temporarily copying all my custom code and pasting it into a blank document, then deleting it within Squarespace. Then go ahead with all editing, then paste back in the custom code. This is the best solution I could find. 

This is interesting because I just posted this same behavior I'm having now on Chrome and I'm sure the circle member tried but there was no answer for this and I just gave up and told him not to worry about it.  I tried your suggestion but it didn't work for me but what I am going to do is the opposite.  I'm going to just copy out the markup and paste it, edit it there, and then paste it back in.  Thanks for the idea.

On 2/29/2024 at 8:45 PM, MoeTalks said:

This is interesting because I just posted this same behavior I'm having now on Chrome and I'm sure the circle member tried but there was no answer for this and I just gave up and told him not to worry about it.  I tried your suggestion but it didn't work for me but what I am going to do is the opposite.  I'm going to just copy out the markup and paste it, edit it there, and then paste it back in.  Thanks for the idea.

So, I've just now myself experienced this issue, and I have a hunch now that it might have something to do with elements being injected into header/footer. For context, I had no Custom CSS employed on our site, however we do have one of those floating BBB badge elements injected in the footer and a GTAG in the header. I today tried injecting what I later realized was malformed code into the footer after the BBB badge. After reverting to how it was prior, I started experiencing the jump to home when adding a block bug. Dumped Chrome session, dumped cache and cookies, tried firefox. Nothing worked. What I ended up doing was deleting ALL injected code in our header and footer, saving, then re-adding it all back in. Fixed.

None of the above fixes worked for me, but I accidentally found a new possible solution in case anyone else is having this problem. The issue on our website was being caused by iframes containing code snippets for a third-party platform to allow for online purchases. I noticed the page would jump up to the top when the iframe first loaded and whenever it was interacted with. To diagnose this issue, I tried adding a 1s delay using the setTimeout function, but instead of diagnosing, it outright solved it.

In my case, Ajax loading also had to be disabled on the site, otherwise there was a bug which caused the iframe to not load at all when visiting the page via direct link from another page on the site. Refreshing the page "fixes" the issue, but disabling Ajax solves it entirely.

I would suggest trying the above in case anyone also has this issue due to iframes! If you don't know how to write a script to delay the loading, ask ChatGPT to add some JS code that forces the iframe to wait for the DOM to load, then starts a 1s timer before loading the content. Such a strange issue, but it was creating huge problems for users and now it's working perfectly across all devices.