Jump to content

Ä-ö letters replaced by nonsense in email forms and Instagram shop integration

Recommended Posts

Site URL: https://www.xocolab.fi/tuotteet/konvehtirasiat


Our site in finnish where we use ä,ö letters. Everything has been fine until I added a new email form on a new page and Instagram shop integration to commerce. The letters (ä,ö) are replaced with nonsense, example the word "sähköposti" on the form we receive to our email is "Sähköposti".

Bigger issue is the integrated Instagram shop. Since it works directly with Squarespace commerces text, i cannot change it at all on Instagram side. It pulls the same text whats on the site link posted. Text gets changed to "Kaunis suklaarasiamme täynnä parhaita käsintehtyjä ...." it even turn some non ä,ö letters to jibberish. 

Wheres the fault? Any help?

Link to comment
  • Replies 1
  • Views 140
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

33 minutes ago, Xoco said:

The letters (ä,ö) are replaced with nonsense, example the word "sähköposti" on the form we receive to our email is "Sähköposti".

When something isn't working as expected, please contact Squarespace Customer Care directly.

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.