KB808 Posted August 11, 2022 Share Posted August 11, 2022 Hello, On the contact us page, it just leads me to articles and no way to actually contact a human. Is there a way to contact an actual support person? Thanks. Link to comment
Solution paul2009 Posted August 11, 2022 Solution Share Posted August 11, 2022 Go to Squarespace's Contact Us page. If you have been having problems reaching the part of the page where you can chat or complete a ticket then I recommend you use a Private or Incognito window in your browser. You should see this: Click the button 'I DON’T HAVE AN ACCOUNT' - even though you do! This is a 'catch-all' option that will allow you to reach the right people when the other options have failed. You'll be asked a number of questions about your request. Choose the option(s) that most closely match your situation. Often, you won't find a perfect match so select something and move on. Depending the first answer you provided, you may be given several further topics to choose from. Again, select the best option. When no further options appear, you may see some suggested help articles. Scroll down past these suggestions (or the white space if no suggestions appeared) and you should see the two contact options under the heading "Here are ways to get more help". Click on one of the links. Live chat is available at certain times of the day/week. KB808 1 Improve your online store with our extensions.About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links.Buy me a coffee Link to comment
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