How do we actually contact Squarespace support?

Go to Squarespace's Contact Us page.

If you have been having problems reaching the part of the page where you can chat or complete a ticket then I recommend you use a Private or Incognito window in your browser.

You should see this:

Click the button 'I DON’T HAVE AN ACCOUNT' - even though you do! This is a 'catch-all' option that will allow you to reach the right people when the other options have failed.

You'll be asked a number of questions about your request. Choose the option(s) that most closely match your situation. Often, you won't find a perfect match so select something and move on.

Depending the first answer you provided, you may be given several further topics to choose from. Again, select the best option.

When no further options appear, you may see some suggested help articles. Scroll down past these suggestions (or the white space if no suggestions appeared) and you should see the two contact options under the heading "Here are ways to get more help".

Click on one of the links. Live chat is available at certain times of the day/week.