LWM Posted August 2, 2022 Share Posted August 2, 2022 Site URL: https://svs-training.com My contact form on my website is no longer forwarding me messages/emails from customers to my Gmail account. Anyone have any ideas how to troubleshoot this? This is the message I get when I log onto the Dashboard: "There was a problem with your email address We couldn’t reach the email address lmcvay@svs-training.com." Link to comment
creedon Posted August 2, 2022 Share Posted August 2, 2022 (edited) The first easy thing I'd try is to remove and re enter the email address for the form Storage option. Next. Are you receiving other emails normally at that address? If so that would indicate that your email address is working in general. Your next step is probably SS customer service as there isn't anything we can do to fix SS's backend, if that is indeed the issue. Let us know how it goes. Edited August 3, 2022 by creedon Find my contributions useful? Please like, upvote, mark my answer as best , and see my profile. Thanks for your support! Link to comment
LWM Posted August 3, 2022 Author Share Posted August 3, 2022 First, THANK YOU for replying and trying to help. I'm about to pull my hair out. So, 1) I am receiving other emails at that email address. 2). I am not a 'techie' type so...not sure exactly what you are referring to when you say: "remove and re enter the email address for the form Storage option". Can you explain that in a manner a luddite like myself can understand? Thanks so much in advance sir! Link to comment
creedon Posted August 3, 2022 Share Posted August 3, 2022 Please see Managing form and newsletter storage. Find my contributions useful? Please like, upvote, mark my answer as best , and see my profile. Thanks for your support! Link to comment
creedon Posted August 3, 2022 Share Posted August 3, 2022 Just a note. I received an incident report from SS that they had been having problems with email deliveries for forms recently. So perhaps your issue is/was related to that issue. Find my contributions useful? Please like, upvote, mark my answer as best , and see my profile. Thanks for your support! Link to comment
LWM Posted August 5, 2022 Author Share Posted August 5, 2022 Again, thanks....still no joy on getting my email contact form to work. creedon 1 Link to comment
LWM Posted August 10, 2022 Author Share Posted August 10, 2022 How do I contact Squarespace customer service to see if they can help? DebraHartStudio 1 Link to comment
paul2009 Posted August 10, 2022 Share Posted August 10, 2022 1 hour ago, LWM said: How do I contact Squarespace customer service to see if they can help? Use this link: https://support.squarespace.com/hc/requests/new#choose-topic About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
LWM Posted August 10, 2022 Author Share Posted August 10, 2022 I've tried several times through that link with absolutely no results or contact back from Squarespace. Link to comment
KristinH_SQSP Posted August 10, 2022 Share Posted August 10, 2022 Hey LWM, thanks for posting here! This question will require some troubleshooting, so we’re creating an email ticket on your behalf for our Customer Support team to assist.For any others experiencing issues with Form blocks, please reach out to our Customer Support team directly. Link to comment
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