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Something is wrong with my 'contact' form on my website


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Site URL: https://svs-training.com

My contact form on my website is no longer forwarding me messages/emails from customers to my Gmail account.  Anyone have any ideas how to troubleshoot this?  This is the message I get when I log onto the Dashboard:

"There was a problem with your email address

We couldn’t reach the email address lmcvay@svs-training.com."

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The first easy thing I'd try is to remove and re enter the email address for the form Storage option.

Next. Are you receiving other emails normally at that address? If so that would indicate that your email address is working in general.

Your next step is probably SS customer service as there isn't anything we can do to fix SS's backend, if that is indeed the issue.

Let us know how it goes.

Edited by creedon

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First, THANK YOU for replying and trying to help.  I'm about to pull my hair out.

So, 1)  I am receiving other emails at that email address.

2). I am not a 'techie' type so...not sure exactly what you are referring to when you say: "remove and re enter the email address for the form Storage option".  Can you explain that in a manner a luddite like myself can understand?

Thanks so much in advance sir!

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1 hour ago, LWM said:

How do I contact Squarespace customer service to see if they can help?

Use this link: https://support.squarespace.com/hc/requests/new#choose-topic

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About: Sqsp Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Expert and founder of SF Digital, dedicated to improving websites by building the features Squarespace didn't include™.
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Hey LWM, thanks for posting here! This question will require some troubleshooting, so we’re creating an email ticket on your behalf for our Customer Support team to assist.

For any others experiencing issues with Form blocks, please reach out to our Customer Support team directly.
 

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