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Issues with Digital Files Expiring

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Hello!

I've referenced this article but am still having issues where my customers are unable to access files past 24 hours. Clicking the link has not been prompting a new email for them, so I've been having to manually do this. I had updated the file 4 days prior but even customers who have purchased after the update date are having issues accessing them.

I'm not sure if this is a bug or something on my part, but let me know if anyone else is experiencing this and what's worked for you!

Thanks,

Destiny

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@DestinyMakes @emarien 

The forum community would love to help but we are unable to resolve technical issues with the platform.

When something isn't working as expected, please contact Squarespace Customer Care directly using this contact form

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

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  • 2 months later...
15 minutes ago, Hitfh said:

The contact form of squarepace hasn’t been working

There are known issues with the support page. Please see this post:

 

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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