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Issues with Digital Files Expiring

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Hello!

I've referenced this article but am still having issues where my customers are unable to access files past 24 hours. Clicking the link has not been prompting a new email for them, so I've been having to manually do this. I had updated the file 4 days prior but even customers who have purchased after the update date are having issues accessing them.

I'm not sure if this is a bug or something on my part, but let me know if anyone else is experiencing this and what's worked for you!

Thanks,

Destiny

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Hi @DestinyMakes, I am having the same issues with this as well with one of my customers. 

He clicks the link for a new email and doesn't receive one. It throws him a 403 error.  I've had to manually send a new refreshed link from the orders page.

 

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@DestinyMakes @emarien 

The forum community would love to help but we are unable to resolve technical issues with the platform.

When something isn't working as expected, please contact Squarespace Customer Care directly using this contact form

Improve your online store with our extensions.
About: Sqsp Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Expert and founder of SF Digital, dedicated to improving websites by building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

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  • 2 months later...
15 minutes ago, Hitfh said:

The contact form of squarepace hasn’t been working

There are known issues with the support page. Please see this post:

 

Improve your online store with our extensions.
About: Sqsp Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Expert and founder of SF Digital, dedicated to improving websites by building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

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