DestinyMakes Posted July 26, 2022 Share Posted July 26, 2022 Hello! I've referenced this article but am still having issues where my customers are unable to access files past 24 hours. Clicking the link has not been prompting a new email for them, so I've been having to manually do this. I had updated the file 4 days prior but even customers who have purchased after the update date are having issues accessing them. I'm not sure if this is a bug or something on my part, but let me know if anyone else is experiencing this and what's worked for you! Thanks, Destiny Link to comment
emarien Posted July 27, 2022 Share Posted July 27, 2022 Hi @DestinyMakes, I am having the same issues with this as well with one of my customers. He clicks the link for a new email and doesn't receive one. It throws him a 403 error. I've had to manually send a new refreshed link from the orders page. Link to comment
paul2009 Posted July 27, 2022 Share Posted July 27, 2022 @DestinyMakes @emarien The forum community would love to help but we are unable to resolve technical issues with the platform. When something isn't working as expected, please contact Squarespace Customer Care directly using this contact form. DestinyMakes 1 About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
Hitfh Posted September 30, 2022 Share Posted September 30, 2022 The contact form of squarepace hasn’t been working for 48 hours. Once you select the two help topics, it just stays there and does nothing. Link to comment
paul2009 Posted September 30, 2022 Share Posted September 30, 2022 15 minutes ago, Hitfh said: The contact form of squarepace hasn’t been working There are known issues with the support page. Please see this post: About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
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