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Help from customer support

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@Alanmj If you are having difficulty submitting a support ticket:

  1. Go to Contact Us using an incognito or private browser window
  2. If prompted click the button 'I DON’T HAVE AN ACCOUNT'.
  3. Choose the option(s) that most closely matches your situation

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29 minutes ago, MonicaBonbar said:

Chat window has limited options and no matter what you choose it doe snot open.

When they refer to email, they are referring to the form that you complete online. They will then email you back. Have you tried the steps I suggested above?

When you follow those steps, this is what you should see:

 

image.gif.a93555b9c1b3e0915f7d77d18524405f.gif

 

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

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