Alanmj Posted July 22, 2022 Share Posted July 22, 2022 Site URL: https://alanmjacobsonartist.com I can’t find a way to use the customer support section. I put in my answers to the prompts but there is no way to submit the inquiry and not other method of getting any help. alanmj Link to comment
paul2009 Posted July 22, 2022 Share Posted July 22, 2022 @Alanmj If you are having difficulty submitting a support ticket: Go to Contact Us using an incognito or private browser window If prompted click the button 'I DON’T HAVE AN ACCOUNT'. Choose the option(s) that most closely matches your situation About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
MonicaBonbar Posted July 24, 2022 Share Posted July 24, 2022 I am having the same issues. Link to comment
MonicaBonbar Posted July 24, 2022 Share Posted July 24, 2022 Has anybody been able to contact support? Chat window has limited options and no matter what you choose it doe snot open. I can’t find an email to send my query even though they say that is an option. Does anybody know how to email a question and get a support ticket? Link to comment
paul2009 Posted July 24, 2022 Share Posted July 24, 2022 29 minutes ago, MonicaBonbar said: Chat window has limited options and no matter what you choose it doe snot open. When they refer to email, they are referring to the form that you complete online. They will then email you back. Have you tried the steps I suggested above? When you follow those steps, this is what you should see: About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
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