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Help from customer support

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@Alanmj If you are having difficulty submitting a support ticket:

  1. Go to Contact Us using an incognito or private browser window
  2. If prompted click the button 'I DON’T HAVE AN ACCOUNT'.
  3. Choose the option(s) that most closely matches your situation

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

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29 minutes ago, MonicaBonbar said:

Chat window has limited options and no matter what you choose it doe snot open.

When they refer to email, they are referring to the form that you complete online. They will then email you back. Have you tried the steps I suggested above?

When you follow those steps, this is what you should see:

 

image.gif.a93555b9c1b3e0915f7d77d18524405f.gif

 

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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