Header Footer disappeared

Site URL: https://www.manjitthapp.co.uk

I entered the below code onto a page to hide the header and footer. I wanted to hide them on that one page only but it ended up removing it on all other pages. I couldn't find the code block on that page (by hovering) to delete it so I deleted that page, but my header and footer is still not showing up on all other pages. I've tried Settings > Advanced > Code Injection and it's not there either. Any help would be appreciated!

< style>
  .header, #footer-sections{
    display:none !important;
  }
</style >

Helloooo,

I am having the same issue! I added new pages to a website and added remove header footer code in a code block on the pages i wanted to disable. Now the entire site is missing header / footer. Did not add this code anywhere but the specific pages. 

Have searched for the code blocks/ deleted all... still showing no header footer on main pages. Suggestions? Thank you!!

https://www.sitbelove.org/

1 hour ago, knellans said:

Did not add this code anywhere but the specific pages. 

You added code to the footer which is site wide to hide the header and footer.

Go to the URL < https://porcupine-gopher-849m.squarespace.com/config/safe/ > to get into safe mode so you can edit the footer and remove that code.

Let us know how it goes.

10 hours ago, creedon said:

Go to the URL < https://porcupine-gopher-849m.squarespace.com/config/safe/ > to get into safe mode so you can edit the footer and remove that code.

This worked. Thanks @creedon
 

I was not aware of safe mode- could you point me to an article / additional info re Sqarespace? Or provide a quick explanation?

Also, once the action is preformed, how do you 'disable' safe mode? 

1 hour ago, knellans said:

could you point me to an article / additional info re Sqarespace? Or provide a quick explanation?

I've searched from time to time for an official SS article on this feature but I've not been able to find one.

I learned about the feature years ago from the SS collective.

Quote

Also, once the action is preformed, how do you 'disable' safe mode?

There should be a button at the bottom of the editor window.

Ok. Thats what i thought but just checking. 

I found this: https://support.squarespace.com/hc/en-us/articles/228363808-I-can-t-edit-my-site

And this: https://support.squarespace.com/hc/en-us/articles/205815908#toc-disable-scripts-in-preview

To document in the event other people are having this issue. Cheers! 

On 10/22/2022 at 2:34 PM, creedon said:

You added code to the footer which is site wide to hide the header and footer.

Go to the URL < https://porcupine-gopher-849m.squarespace.com/config/safe/ > to get into safe mode so you can edit the footer and remove that code.

Let us know how it goes.

It need permission, I can't access it!

1 minute ago, SunshineCPTY said:

It need permission, I can access it!

Hi, thank you. How do you get permission to access it?

18 minutes ago, creedon said:

Anything is possible. I'd go looking to exclude custom code first before anything else. In that exploration if there were some kind of backend issue, the diagnostic process will often expose unusual errors.

Hello, I can't access that link. And also removed all custom code but it still isn't showing.. And neither is the button in my header..

Hi, I've just been onto customer service. Squarespace has another bug. It's hiding headers and footers and changing colours again. It's majorly impacting my business and delaying launches! Very frustrating.

1 minute ago, PoppyShotts said:

Squarespace has another bug. It's hiding headers and footers and changing colours again.

You'll find a thread about this here:

For those that are being asked to login for the /config/safe/. Are you trying to access the URL I posted or did you add the above partial URL to the base URL of your own site?

If you are trying to access someone else's site URL you will of course get the access challenge because it's not your site.

@janinevanbree1990 @SunshineCPTY

On 10/22/2022 at 7:34 AM, creedon said:

You added code to the footer which is site wide to hide the header and footer.

Go to the URL < https://porcupine-gopher-849m.squarespace.com/config/safe/ > to get into safe mode so you can edit the footer and remove that code.

Let us know how it goes.

Thank you SOOOOO much @creedon

I came across this post and your solution has helped me to fix the same issue, THANK YOU THANK YOU!