timatn Posted June 30, 2022 Share Posted June 30, 2022 Site URL: https://www.timmatney.com/ Hello, all, I'm getting the "Unable to Locate Content" error when trying to create a new video block on my website from a new YouTube video I created. Apparently, this is common and there's no known fix I've found, other than "it suddenly started working again". Yes, I checked to make sure embedding is allowed at the YouTube video. I even tried creating a new video block from a previous video I had inserted (and is still there), and it also gets the same error? Link to comment
robinnorth Posted September 8, 2022 Share Posted September 8, 2022 I get the same message trying to load a Vimeo video url. Link to comment
paul2009 Posted September 8, 2022 Share Posted September 8, 2022 4 minutes ago, robinnorth said: I get the same message trying to load a Vimeo video url It is difficult to provide specific advice as neither of you have provided the URL of the video. That said, this issue is usually caused when the video permissions do not allow embedding of the video in a third party site, so I recommend you check this first. About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
robinnorth Posted September 8, 2022 Share Posted September 8, 2022 I went back to the vendor who made the video and was assured that it was "embed anywhere". The URL: https://vimeo.com/bigslate/review/732614043/c765dcc6b6 I still get the "Unable to retrieve video. Replace link or try again". The website is 7.0 version (Brine template) Link to comment
dcm12345 Posted October 5, 2022 Share Posted October 5, 2022 I'm encountering the same issue. It has always worked before and works on another page on my site. I keep getting "Unable to retrieve video. Replace link or try again." when I try to upload from YouTube. The same video is already uploaded elsewhere on my site. Link to comment
CSA Posted October 20, 2022 Share Posted October 20, 2022 On 9/8/2022 at 6:10 PM, paul2009 said: It is difficult to provide specific advice as neither of you have provided the URL of the video. That said, this issue is usually caused when the video permissions do not allow embedding of the video in a third party site, so I recommend you check this first. If video is on Vimeo, open the video and select the Chain icon "Share Link" and ensure set to "Public" ("anyone on the internet can view"). Follow instructions to copy URL link to clipboard. Return to Squarespace Video Gallery or Page and embed the URL in the appropriate prompt. Save and Close. Link to comment
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