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"Incorrect Link" Error on Video Block

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Site URL: https://buffalo-veterans.squarespace.com

When I paste a YouTube link or the shortened version into the Video Block, I get an error message that says: "Incorrect link. Replace link above." The link is correct; the video is currently being displayed on another website, and I can use the link to view the video on YouTube with no problem. If this were an error about "unable to locate content," it would make more sense and I would check the video permissions.

Here's a link to the video: https://www.youtube.com/watch?v=64w1lne8EKM (Shortened version is: https://youtu.be/64w1lne8EKM)

I've attached a screenshot of the error message below. Let me know if a site password is needed.

Thank you for any help or insight you can provide!

 

2002815917_ScreenShot2022-06-29at10_03_25AM.png.41f4b190d5449eed91a3dfa127fd77f6.png

 

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  • Solution
25 minutes ago, KJohnson said:

When I paste a YouTube link or the shortened version into the Video Block, I get an error message that says: "Incorrect link. Replace link above." The link is correct; the video is currently being displayed on another website, and I can use the link to view the video on YouTube with no problem.

The share link is the correct one to use and I don't experience the same issue (see below).

image.png.90093d9a3fb9814f94a34e34a7f34ef2.png

If you continue to experience this issue, please contact Squarespace Customer Care. The forum community would love to help but we are unable to resolve technical issues with the platform.

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Let us know how you get on 🙂

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About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

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  • 1 month later...

Hi, I'm having the exact same issue. I've copied the link to my video from the "Share" button in YourTube but I continue to get the same error message. I've tried several different times and I can't seem to find a solution. Thanks for your time. 

 

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  • 1 month later...

Hi! Same situation in here. I was trying to upload YouTube video into my blog and kept receiving the error: Unable to retrieve video. Replace link or try again. I checked and the video link was definitely correct and so were my settings on YouTube. 

I contacted SquareSpace support and with their advice I was able to resolve the issue. I copy the advice herewith, should you find it useful: 

 

When copying and pasting a YouTube URL, always make sure you're downloading from the "Share" link right below the video. If you take the URL from the search bar at the top of the screen, there is a chance that something will not be read correctly.
 
However, in this case, the YouTube video didn't load the content when using the "Share" link, I used the browser link instead:

https://www.youtube.com/watch?v=FCcuUZcSlWU 
 
Also, I'd suggest checking this guide about uploading videos to your site:
 
https://support.squarespace.com/hc/en-us/articles/206542397 
 
I hope you've found this to be helpful. Please let us know if we can assist you with anything else. We are here 24/7 and always happy to help.

 

Edited by Alena
I managed to resolve the issue in the meantime.
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  • 3 months later...

I was just having trouble, for the first time. I always upload from youtube with no problems. Suddenly, problems with the link. After trouble shooting, I resolved it by clicking to watch the video, and clicking the SHARE button under the video, copy and paste...and it's fine now. Before, I was able to copy and paste right from my youtube edit page. I guess something has changed. Now I know! 

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