Gallery ALWAYS messes up my image order after rearranging ONE photo

Writing in to complain but also to seek a solution from SS moderators, developers & administrators.

I am not sure if anyone else experiences this but every time I arrange my images after uploading them to the gallery, the gallery seems to automatically reorder my images even just moving 1 image. For example, let's say in a gallery of 100 photos I'm moving the third image in the order to the fifth position, after confirming that I want that image in the fifth position, the gallery RANDOMLY SHUFFLES all the images in the set and it messes up the order of EVERYTHING, which forces me to delete everything and upload again, WASTEING TIME AND RESOURCES.

Squarespace admins, developers, moderators, is there a solution to this? This is such a terrible and cumbersome user interface that has been present for the last 2 years of using Squarespace. For such a well-established portfolio client, this leaves a bad taste in the mouth, even a portfolio client I used previously before migrating to SS worked better than this. Please advise, thank you.

Using Squarespace 7.1 on Brave browser.

11 hours ago, glenntanjinfei said:

Writing in to complain but also to seek a solution from SS moderators, developers & administrators.

This public form is answered by Squarespace customers. Squarespace employees don't routinely monitor this forum for feedback (see the guidelines - item 6).

However, you can raise this issue by contacting Squarespace Customer Care using a support ticket.

It would help if you posted your site and a password to view it if needed. We can determine what template you are using and maybe narrow down the problem and the solution.