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Discount Code entered twice crashes Checkout


Go to solution Solved by paul2009,

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Site URL: https://digitalfamiliescounselling.com.au

Hi when my client puts in their discount code to change total to 0 on a digital item, they then must put in an email address to have the link sent to them. This then opens up the full shipping form, which is unnecessary, but it also gives them another option to put in the discount code. Although they have already entered a discount code previously on the right, my client re-entered the discount code in the space below the "Payment & Discounts" tab and the screen went blank when they clicked enter. They then had to refresh the screen and try again to enter their email ect.. and go round again. Some clients They think they need to enter the discount code twice as it also appears above their shipping address...and in the order summary on the right. When entering the discount code initially surely it should be then disabled, to avoid it having been entered twice in both windows? Am I doing something wrong?  I either need to tell the clients not to enter the code twice or have one disabled at least. 

Screen_Shot_2022-06-21_at_4_29_04_pm.jpg

Edited by LeSmith
Clarity
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Posted (edited)
23 hours ago, LeSmith said:

My client re-entered the discount code in the space below the "Payment & Discounts" tab and the screen went blank when they clicked enter.

I can reproduce this issue on Squarespace 7.0 and 7.1 sites. This is a bug with the checkout page. The issue occurs whenever anyone enters a discount code in the 'Payments & Discounts' section a second time or that isn’t valid. I agree that the newly added discount option is confusing.

I recommend that you contact Squarespace Customer Care to report this. They will be able to investigate this. 

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Edited by paul2009

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About: Sqsp Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Expert and founder of SF Digital, dedicated to improving websites by building the features Squarespace didn't include™.
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34 minutes ago, Claire2208 said:

 

We're having the same issue - should this be reported to customer service or is this fix in hand?

 

It is always a good idea to report it because it helps them to understand the number of users affected and allow them to prioritise. That said, they are aware of this issue. 

Improve your online store with our extensions.
About: Sqsp Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Expert and founder of SF Digital, dedicated to improving websites by building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

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