LeSmith Posted June 21, 2022 Posted June 21, 2022 (edited) Site URL: https://digitalfamiliescounselling.com.au Hi when my client puts in their discount code to change total to 0 on a digital item, they then must put in an email address to have the link sent to them. This then opens up the full shipping form, which is unnecessary, but it also gives them another option to put in the discount code. Although they have already entered a discount code previously on the right, my client re-entered the discount code in the space below the "Payment & Discounts" tab and the screen went blank when they clicked enter. They then had to refresh the screen and try again to enter their email ect.. and go round again. Some clients They think they need to enter the discount code twice as it also appears above their shipping address...and in the order summary on the right. When entering the discount code initially surely it should be then disabled, to avoid it having been entered twice in both windows? Am I doing something wrong? I either need to tell the clients not to enter the code twice or have one disabled at least. Edited June 21, 2022 by LeSmith Clarity paul2009 1
Solution paul2009 Posted June 21, 2022 Solution Posted June 21, 2022 (edited) 23 hours ago, LeSmith said: My client re-entered the discount code in the space below the "Payment & Discounts" tab and the screen went blank when they clicked enter. I can reproduce this issue on Squarespace 7.0 and 7.1 sites. This is a bug with the checkout page. The issue occurs whenever anyone enters a discount code in the 'Payments & Discounts' section a second time or that isn’t valid. I agree that the newly added discount option is confusing. I recommend that you contact Squarespace Customer Care to report this. They will be able to investigate this. Has this post helped you? Let me know by clicking an icon below ⬇️ Edited June 22, 2022 by paul2009 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.
LeSmith Posted June 22, 2022 Author Posted June 22, 2022 Thanks will do. I was testing it myself and found the same bug, after a client told me it wasn't working for her.
Claire2208 Posted June 23, 2022 Posted June 23, 2022 We're having the same issue - should this be reported to customer service or is this fix in hand?
paul2009 Posted June 23, 2022 Posted June 23, 2022 34 minutes ago, Claire2208 said: We're having the same issue - should this be reported to customer service or is this fix in hand? It is always a good idea to report it because it helps them to understand the number of users affected and allow them to prioritise. That said, they are aware of this issue. Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.
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