bsmith1310 Posted May 31, 2022 Share Posted May 31, 2022 Description Editing any text on the website editor is no longer possible. Steps to Reproduce On any page, in any text area, start editing the text. After typing a couple words, it will lose focus, and you have to re-click into the text area to start editing it again. Severity This is a critically severe bug that is stopping me from being able to work on my site. Other Observations At some point in the last 12-ish hours (the night/morning between May 30/31) it seems the website editor was updated and now has this bug. I was using the editor fine up until this point. I have tried multiple different computers and multiple browsers (Chrome and Edge). The problem is occurring everywhere. Link to comment
Airyll Posted May 31, 2022 Share Posted May 31, 2022 (edited) I thought I was going absolutely crazy, but I can confirm this bug. It's happened more recently within the last 12 hours though - I was editing my site just fine this morning. This bug has cropped up within the last 7-8 hours maximum. I also tested multiple browsers (Chrome, Firefox) and even completely disconnected and reconnected my keyboard a couple of times to ensure it wasn't a hardware failure. It's definitely on Squarespace's end. Things of note: if you're constantly inputting keys, the text box remains active for typing. It only kicks you out and behaves as if you clicked off the text box after a period of about 0.5-1 second delay of no input. You can replicate this by mashing any keys you like and the box should stay active. Focus on typing actual words however and you'll inevitably delay for long enough for the text box to become inactive and kick you out. Edit: Contacted support via live chat and notified them of the issue there, as well. I suspect it will still be a couple of hours at minimum for the engineers to identify what this issue is and how many are hit by it, but at the very least I've had some confirmation that there's a team aware of it and compiling information. Edited May 31, 2022 by Airyll Update Link to comment
ADouglas96 Posted May 31, 2022 Share Posted May 31, 2022 Following as am having the same issue. Link to comment
Phil1570047712 Posted May 31, 2022 Share Posted May 31, 2022 (edited) Hello all! Whenever I try and edit a text section the cursor is basically "ejected" from the field while I am trying to edit. I have tried starting over, logging out and logging in, clearing browser cache, restarting computer, changed browser, different domain/site, and nothing seems to fix this problem. Also, no custom code or css. Cannot replicate the problem on godaddy or wix. I'm totally open to suggestions! Thanks! Phil Edited May 31, 2022 by Phil1570047712 Link to comment
bsmith1310 Posted May 31, 2022 Author Share Posted May 31, 2022 1 hour ago, Airyll said: Edit: Contacted support via live chat and notified them of the issue there, as well. I suspect it will still be a couple of hours at minimum for the engineers to identify what this issue is and how many are hit by it, but at the very least I've had some confirmation that there's a team aware of it and compiling information. Thank you for taking action and keeping us updated on what you know! If you monitor these forums, Squarespace, I highly encourage you to implement better QA into your software development lifecycle so that your customers do not have these critical issue block their business operations! Link to comment
creedon Posted May 31, 2022 Share Posted May 31, 2022 23 minutes ago, bsmith1310 said: If you monitor these forums, Squarespace, Please see item six on the forum guidelines. Find my contributions useful? Please like, upvote, mark my answer as best , and see my profile. Thanks for your support! Link to comment
LUDLOW Posted May 31, 2022 Share Posted May 31, 2022 I'm experiencing this as well. Followed all of your steps for resolution, but nada. Reached out to support for help. Anyone else have this cursor issue pop up in the last hour or so? Link to comment
shrn Posted May 31, 2022 Share Posted May 31, 2022 I'm having this issue too! I hate it a lot. Link to comment
Solution shrn Posted May 31, 2022 Solution Share Posted May 31, 2022 From support: Thank you for reporting this behavior. I can confirm this is related to an issue with editing text blocks on our end. Our Engineering team is aware of this issue, and they’re currently working towards a fix. We’re unable to guarantee a follow-up or offer an ETA for resolution, but I can assure you that we’re working to have this resolved as soon as possible. Link to comment
Phil1570047712 Posted May 31, 2022 Share Posted May 31, 2022 Woohoo!! Everything is back to kicking ass!! Thanks Support and Engineering Teams! creedon 1 Link to comment
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment