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How do members rejoin after previously canceling their subscription?

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Hello,

On my website, our members pay a quarterly subscription fee. Some customers were offered a free trial. After one member's free trial, he canceled his paid membership and maintained his free membership (which includes less features than the paid). He now wants to rejoin the full paid membership. How do I instruct him about doing this so that he does not have to start from scratch? We have all of his information saved from when he initially signed up. 

 

Thanks in advance!

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10 minutes ago, HaloHealth said:

[A member] wants to rejoin the full paid membership. How do I instruct him about doing this so that he does not have to start from scratch?

They can click the sign-up button to join the member area but when the 'Join' popup appears, they should click the "Already have an account? Sign in" link instead of adding their details manually.

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4 minutes ago, paul2009 said:

They can click the sign-up button to join the member area but when the 'Join' popup appears, they should click the "Already have an account? Sign in" link instead of adding their details manually.

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Thanks Paul. But how do i get them to reactivate their paid membership? When they log in, are there account settings where they have an option to reactivate their paid membership?

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A cancelled membership cannot be "reactivated".

The member can use the same account, but they will need to start a start a new subscription for the paid membership. They can do this by clicking the 'Join' button that you've published to allow new members to start a paid membership. As you haven't provided us with a link to the site, I'm unable to take a look or be more specific.

 

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39 minutes ago, paul2009 said:

A cancelled membership cannot be "reactivated".

The member can use the same account, but they will need to start a start a new subscription for the paid membership. They can do this by clicking the 'Join' button that you've published to allow new members to start a paid membership. As you haven't provided us with a link to the site, I'm unable to take a look or be more specific.

 

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Our website is https://www.halohealth.ca/

So i should rephrase - They basically switched from our paid service to the free service, but now want to rejoin the paid service again. They still have an active account, its just for the free version. My question is how they would go about re-establishing their paid subscription 

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13 minutes ago, HaloHealth said:

My question is how they would go about re-establishing their paid subscription

In Squarespace terms they are new subscribers because they cannot re-establish a subscription. They must start a new subscription in exactly the same way as new subscribers. I couldn't see a public sign-up block where they can do this.

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About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

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