How to Get a Technical Issue Resolved through SQS Support

Hello,

I am not a professional website designer. I chose SQS because I thought it was the best in the industry for non-website designers.

However, I’ve had a lot of negative experiences with SQS Support. I have an anxiety attack whenever I need to contact them because their customer service is so poor.  If I had the time, money and skill to leave SQS, I would.

I have a current website problem with a url that directly impacts my client experience and SEO. I asked in the SQS Forum, but no one responded. I asked the SQS Circle Leader who taught me SQS website design and she referred me to SQS Support.

I reached out to SQS Support and their frontline staff bypassed the problem without solving it. This concerned me because she didn't identify or solve the problem nor did she tell me how to prevent it from happening in the future. I am afraid to change a url now because I don't know what will happen when I do. 

Upon my request, the representative escalated it.

It may take days for me to hear back from SQS Support and when I do, I'm afraid they will tell me tough luck like they have on so many other issues.

Here's my question:

Do you have any recommendations on how to maneuver SQS Support to get a proper resolution to a problem (instead of bypassing it and sticking me with yet another unsolved and unsupported problem)?

Hanna