Can I recover a deleted product?

Hi there, 

New to the forum so apologies if it's not so relevant. I really need help in retrieving a product that was accidentally deleted. There were a number of extremely important emails attached to the pre sale list of this product and now they are gone. 

I would really really appreciate any help here as I am very stressed to lose these contacts considering I've put weeks and months of work into building them. 

Thanks 

Colin

This is so utterly ridiculous.  My product content disappeared randomly as I was editing the description and now I am unable to restore it, along with the emails from the waitlist.

I cannot believe that in 2022 something like this can happen with no ability to restore the content.  Not to mention that the commerce features in Squarespace itself seem really poor.  Heavily reconsidering using the commerce features at all.

This just happened to me as well.  My wife was trying to edit the product description and when she hit backspace, it gave some pop up.  It was not the one pictured above.  I don't know what it said because she is impatient and just clicks clicks clicks, but it wasn't "Delete Product" and its options were "remove" or "cancel".  She clicked cancel, but the behavior recurred when hitting backspace in the description box again.  In her infinite wisdom, she clicked remove, whereupon it allowed her to type what she wanted and use the backspace.  Then she clicked save, and the product is now gone.

What is this?  I need the product back ASAP.

This just happened to me, too! It was my biggest product and now the whole thing is gone!!!!! I just hit backspace on the description!!!!!! That was not the pop-up, it was different. 

Literally just happened to me as well, a pop up window appeared and couldn't work out what it related to as I was writing copy at the time. and I've lost about 8 products on my website that I'll have to add manually. I checked my deleted items folder hoping it might be in there but sadly, and rather unhelpfully, that just has a folder I created and didn't need.

This has just happened to me too. I was editing the price of a product and when I went back to the page the product had gone altogether! Any resolution to this? 

5 hours ago, NicolaP said:

Any resolution to this? 

No. As explained above, deleted products cannot be restored.

If you are experiencing technical issues or something isn't working as expected, please contact Squarespace Customer Care directly for assistance.

2 hours ago, paul2009 said:

No. As explained above, deleted products cannot be restored.

I definitely didn’t delete it. I edited the price only to put an item on sale and it vanished without warning. 

Squarespace was able to bring it back for me, but not the data. So ALL the analytics are gone for that product.