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Gift Card Issued Customer Notification - Change Site Title?

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Posted

Site URL: https://www.herocards.us

In Bedford template (7.0), I want to edit the customer notification emails for gift cards. I know where to do that, but one of my edits is not working. The default text in the Subject area is "A Gift for {Site Title}". This makes no sense. The gift is not for my site! I want to change it to "A Gift for {Recipient Name}!"

The template does allow me to type it exactly that way and save it. But the {Recipient Name} fill-in function does not work. It seems that only {Site Title} can be in the Subject area. Maybe I could just delete {Site Title} and use plain text "You" as a work-around. But can anyone help me understand why {Recipient Name} can be used in the body of the email, but not in the subject area?

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  • Solution
Posted (edited)
2 hours ago, CDuMez said:

The default text in the Subject area is "A Gift for {Site Title}". I want to change it to "A Gift for {Recipient Name}!"

In Gift Card notifications, only the "Site Title" and "Linked Site Title" merge tags are available. It isn't possible to use others.

I agree that it's unduly restrictive but this is apparently by design rather than a bug. To raise a feature request you can open a support ticket with Squarespace Customer Care.

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Edited by paul2009

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

Posted

Thanks Paul2009. While I don't like the answer itself, I DO like that you responded and saved me the time of continuing to troubleshoot something that can't be changed!

Much obliged!

Posted
Just now, CDuMez said:

While I don't like the answer itself, I DO like that you responded and saved me the time of continuing to troubleshoot something that can't be changed!

That's often the case, but as you said, it hopefully saved you hours of fruitless searching - and may help others in the same situation.

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

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