Jump to content

Gift Card Issued Customer Notification - Change Site Title?

Go to solution Solved by paul2009,

Recommended Posts

Site URL: https://www.herocards.us

In Bedford template (7.0), I want to edit the customer notification emails for gift cards. I know where to do that, but one of my edits is not working. The default text in the Subject area is "A Gift for {Site Title}". This makes no sense. The gift is not for my site! I want to change it to "A Gift for {Recipient Name}!"

The template does allow me to type it exactly that way and save it. But the {Recipient Name} fill-in function does not work. It seems that only {Site Title} can be in the Subject area. Maybe I could just delete {Site Title} and use plain text "You" as a work-around. But can anyone help me understand why {Recipient Name} can be used in the body of the email, but not in the subject area?

image.png.3a0f20845700c71ec5740ba0bbb3e49f.png

Link to comment
  • Solution
2 hours ago, CDuMez said:

The default text in the Subject area is "A Gift for {Site Title}". I want to change it to "A Gift for {Recipient Name}!"

In Gift Card notifications, only the "Site Title" and "Linked Site Title" merge tags are available. It isn't possible to use others.

I agree that it's unduly restrictive but this is apparently by design rather than a bug. To raise a feature request you can open a support ticket with Squarespace Customer Care.

Was this post helpful? Please give feedback by clicking an icon below  ⬇️

Edited by paul2009

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

Link to comment
Just now, CDuMez said:

While I don't like the answer itself, I DO like that you responded and saved me the time of continuing to troubleshoot something that can't be changed!

That's often the case, but as you said, it hopefully saved you hours of fruitless searching - and may help others in the same situation.

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.