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No Option to Replace Images

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Hi All, 

I am trying to create an email campaign using the Foodie template. When I click the edit icon on the images, I am shown a "no" symbol (circle with line through). I can't seem to figure out why this is, or how to replace the stock images with my own images. I have been unable to get a response from Squarespace support. 

I thought it might be the Foodie template, so I tried out the Recap template for email campaigns. The first, large image has the option to replace the image, but the other smaller photos do not. 

I am using Safari on a Mac, and all upgrades have been done. I also tried using Firefox and same issue. Same on my iPhone too. I have cleared cache, checked cookie settings, etc.

Any ideas? Feels frustrating to not be able to get Squarespace support on this one!

Many thanks.  


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