Jump to content

Restore Deleted Website?

Recommended Posts

Hi all!Ā 

Is there ANY WAY to restore a website that was maliciously deleted?! We have a client who hired a freelancer to edit her site, long story short, it didn't end well and the freelancer deleted her website. Is there any solution to this? Any backup? We can't find any way to restore and I feel horrible for our client šŸ˜ž

Thank you!Ā 

Link to comment

The owner shouldĀ contact Squarespace Customer Care.

Improve your online store with ourĀ extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ā™„.
Work: Squarespace Developer andĀ founder ofĀ SF Digital, building the featuresĀ Squarespace didn't includeā„¢.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

Link to comment
8 minutes ago, studiolinear said:

All they were told was that there is nothing they can do

That's concerning šŸ˜®.

Squarespace say that when a site is deleted (manually by a user) itsĀ content is marked for permanent deletion and "it can takeĀ more than 30 days for us to permanently delete the site from our system".

I would have expected them to restore the site if they were contacted by the site owner within hours/days.

Edited by paul2009

Improve your online store with ourĀ extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ā™„.
Work: Squarespace Developer andĀ founder ofĀ SF Digital, building the featuresĀ Squarespace didn't includeā„¢.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

Link to comment
15 hours ago, studiolinear said:

This is what we thought too and the support on chat told us it was essentially our problem and there was nothing they were going to do about it.

I have sent you a direct message. Let me know how you get on.

Improve your online store with ourĀ extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ā™„.
Work: Squarespace Developer andĀ founder ofĀ SF Digital, building the featuresĀ Squarespace didn't includeā„¢.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

Link to comment
  • 7 months later...

Hi! I have a somewhat similar issue, my client failed to renew their subscription and didnt notice the email notification. Now their website has been deleted after 30 days of no response from client. Is it still possible to recover the website since squarespace was the one who deleted the website? Thank you!

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Ɨ
Ɨ
  • Create New...

Squarespace Webinars

Free online sessions where youā€™ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.