Issue with video quality for videos uploaded on squarespace

Site URL: http://airfilmlab.com

Hi everyone. I'm having some issues uploading videos on squarespace. I've got some 4k videos that I put in the video section page, but for some unknown reason squarespace only upload them in 1080p. I contacted the assistance many and many times for that but nobody could help me.

I just want to know if it's an issue you're having as well or if it's just me. 

My internet connection is stable, my videos are 3840x2160 100% sure, and my video storage is 9 mins out of 30 available. 

Does anybody have any clue what it could be? Thank you in advance. I'll stay updated for further comments on this post.

Hello,

I have the same issue.

My original video is in 4k, 25fps, H.265. However, I have also created alternative versions of it in order to avoid having compatibility issues if I want to upload it somewhere. So I have also created:

a) A 4k, 25 fps, H.264 version.

b) An HD, 25 fps, H.265 version.

c) An HD, 25fps, H.264 version.

The video is 2,11 mins long and file sizes are:

a) 4k, H.265 video - 872 MB

b) 4k, H.264 video - 950 MB

c) HD, H.265 video - 700 MB

d) HD, H.264 video - 671 MB

I have tried to upload all of them directly in Squarespace and unfortunately Squarespace puts all of them through the meat grinder.

Does anyone know a solution to this?

Same issue,

Has anyone found an solution? Because the video`s come out horrible.

Is adding them to Youtube and then adding to the website a workarround? Or does it still put them through the meat grinder as you say.

Its probably a cheap way for squarespace to limit bandwith.

A proper respons from squarespace would be nice.

I too would like an answer on this topic. I have found better results uploading my 4k video to YouTube and then using the YouTube link for Squarespace website but we shouldn't have to do this.

I have the same problem here 
the quality after uploading goes down a lot

Solutions anyone?!?! I'm having the same issue.

Has anyone found a fix for this?

@sspec1004 @EmilyVanGils @Codality @Holland_Productions

As I tried to explain above, it is not possible to increase the technical quality of Squarespace-hosted videos. 

Squarespace employees don't routinely monitor this forum for feedback (see the guidelines - item 6) so if you'd like to pass on your feedback about video hosting, or make a feature request, you can do so by contacting Squarespace Customer Care.

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Also having this issue… 1080P is pretty sub-par quality today. Pretty disappointing to be honest. Makes the great work on my home page video look wildly mediocre. S/O to whomever gave me a "warning" for this comment.

Adding to this thread in case somehow it helps to bring the topic up for attention from Squarespace. It's ridiculous!! Some videos get super pixelated for some reason. If anyone finds a solution, it'd be greatly appreciate it.