Issue with video quality for videos uploaded on squarespace

Site URL: http://airfilmlab.com

Hi everyone. I'm having some issues uploading videos on squarespace. I've got some 4k videos that I put in the video section page, but for some unknown reason squarespace only upload them in 1080p. I contacted the assistance many and many times for that but nobody could help me.

I just want to know if it's an issue you're having as well or if it's just me. 

My internet connection is stable, my videos are 3840x2160 100% sure, and my video storage is 9 mins out of 30 available. 

Does anybody have any clue what it could be? Thank you in advance. I'll stay updated for further comments on this post.

Hello,

I have the same issue.

My original video is in 4k, 25fps, H.265. However, I have also created alternative versions of it in order to avoid having compatibility issues if I want to upload it somewhere. So I have also created:

a) A 4k, 25 fps, H.264 version.

b) An HD, 25 fps, H.265 version.

c) An HD, 25fps, H.264 version.

The video is 2,11 mins long and file sizes are:

a) 4k, H.265 video - 872 MB

b) 4k, H.264 video - 950 MB

c) HD, H.265 video - 700 MB

d) HD, H.264 video - 671 MB

I have tried to upload all of them directly in Squarespace and unfortunately Squarespace puts all of them through the meat grinder.

Does anyone know a solution to this?

Same issue,

Has anyone found an solution? Because the video`s come out horrible.

Is adding them to Youtube and then adding to the website a workarround? Or does it still put them through the meat grinder as you say.

Its probably a cheap way for squarespace to limit bandwith.

A proper respons from squarespace would be nice.

I too would like an answer on this topic. I have found better results uploading my 4k video to YouTube and then using the YouTube link for Squarespace website but we shouldn't have to do this.

I have the same problem here 
the quality after uploading goes down a lot

Solutions anyone?!?! I'm having the same issue.

Has anyone found a fix for this?

@sspec1004 @EmilyVanGils @Codality @Holland_Productions

As I tried to explain above, it is not possible for any of us to increase the technical quality of Squarespace-hosted videos. It will require Squarespace's own engineers to do this.

Squarespace employees don't routinely monitor this forum for feedback (see the guidelines - item 7) so if you'd like to pass on your feedback about video hosting, or make a feature request, you can do so by contacting Squarespace Customer Care.

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Also having this issue… 1080P is pretty sub-par quality today. Pretty disappointing to be honest. Makes the great work on my home page video look wildly mediocre. S/O to whomever gave me a "warning" for this comment.

Adding to this thread in case somehow it helps to bring the topic up for attention from Squarespace. It's ridiculous!! Some videos get super pixelated for some reason. If anyone finds a solution, it'd be greatly appreciate it. 

+1 that this is ridiculous..

I'm running an aerial photography studio and having blurry noisy videos for my clients first impression is absolutely not acceptable.

One workaround that i settled on is simply uploading the videos to Youtube as unlisted, then linking them in the Squarespace background.
This has one problem though, everytime your video loops, it flashes black for half a sec.
Uploaded videos dont do that. But again, 1080p is unacceptable for professional sites.

Frankly unbelievable that Squarespace hasnt resolved this, not even on a Business plan.

I'm gonna try uploading / linking Vimeo instead to see if that solves the flashing black on loop.

A bit late, but this lad made a produced some code that have increased the vid quality of our webpage. 

Can recommend.

https://www.squareace.co.uk/#squarespace-plugins-to-buy

@Emilworks are you posting advertising on a forum where people is working? Do you find this ethical?

On 6/9/2024 at 1:55 AM, Baleur said:

+1 that this is ridiculous..

I'm running an aerial photography studio and having blurry noisy videos for my clients first impression is absolutely not acceptable.

One workaround that i settled on is simply uploading the videos to Youtube as unlisted, then linking them in the Squarespace background.
This has one problem though, everytime your video loops, it flashes black for half a sec.
Uploaded videos dont do that. But again, 1080p is unacceptable for professional sites.

Frankly unbelievable that Squarespace hasnt resolved this, not even on a Business plan.

I'm gonna try uploading / linking Vimeo instead to see if that solves the flashing black on loop.

Did Vimeo help @Baleur?

Hi, I developed the plugin that Emilworks recommended that can resolve the issue of poor quality background videos on Squarespace. 

I won't link to it (in case that's unethical). Just google 'squarespace video quality plugin'.

The plugin page has lots of detail so you can make up your mind whether it's worthwhile. There are also some links to positive comments from people who've used the plugin.

Andrew