Issue with video quality for videos uploaded on squarespace

Site URL: http://airfilmlab.com

Hi everyone. I'm having some issues uploading videos on squarespace. I've got some 4k videos that I put in the video section page, but for some unknown reason squarespace only upload them in 1080p. I contacted the assistance many and many times for that but nobody could help me.

I just want to know if it's an issue you're having as well or if it's just me. 

My internet connection is stable, my videos are 3840x2160 100% sure, and my video storage is 9 mins out of 30 available. 

Does anybody have any clue what it could be? Thank you in advance. I'll stay updated for further comments on this post.

Hello,

I have the same issue.

My original video is in 4k, 25fps, H.265. However, I have also created alternative versions of it in order to avoid having compatibility issues if I want to upload it somewhere. So I have also created:

a) A 4k, 25 fps, H.264 version.

b) An HD, 25 fps, H.265 version.

c) An HD, 25fps, H.264 version.

The video is 2,11 mins long and file sizes are:

a) 4k, H.265 video - 872 MB

b) 4k, H.264 video - 950 MB

c) HD, H.265 video - 700 MB

d) HD, H.264 video - 671 MB

I have tried to upload all of them directly in Squarespace and unfortunately Squarespace puts all of them through the meat grinder.

Does anyone know a solution to this?

Same issue,

Has anyone found an solution? Because the video`s come out horrible.

Is adding them to Youtube and then adding to the website a workarround? Or does it still put them through the meat grinder as you say.

Its probably a cheap way for squarespace to limit bandwith.

A proper respons from squarespace would be nice.

I too would like an answer on this topic. I have found better results uploading my 4k video to YouTube and then using the YouTube link for Squarespace website but we shouldn't have to do this.

I have the same problem here 
the quality after uploading goes down a lot

Solutions anyone?!?! I'm having the same issue.

Has anyone found a fix for this?

@sspec1004 @EmilyVanGils @Codality @Holland_Productions

As I tried to explain above, it is not possible to increase the technical quality of Squarespace-hosted videos. 

Squarespace employees don't routinely monitor this forum for feedback (see the guidelines - item 6) so if you'd like to pass on your feedback about video hosting, or make a feature request, you can do so by contacting Squarespace Customer Care.

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