Arthur_Chan Posted April 22, 2022 Share Posted April 22, 2022 Site URL: http://www.arthurchan.com.au Hi Squarespace hivemind. Squarespace support have directed me over here to hopefully sort out my situation. I have recently renewed my subscription, and in doing so, my website images are now longer viewable. You can see on my dashboard that my design is there. But when I click into my site, this is what I see on the backend. It must be noted that, literally the moment I renewed my subscription, this occurred. (not sure if this is useful information, but provides context) I was told my support that SS occasionally updates their platform, and in the process make certain custom code incompatible. Attached is a video from support which apparently shows the problem. Screen Recording 2022-04-21 at 01.53.35 p.m..mp4 I am absolutely not website savy (this website was made for me, through my own designs). How do I make my images appear, and my website work again? P.S: Not sure if this is valuable info, but I decided to pick the 'personal' subscription, I have a feeling that my usual subscription is the next one up as I decided to 'cheap out' on the cost. Thanks to anyone in advance. Link to comment
Solution paul2009 Posted April 22, 2022 Solution Share Posted April 22, 2022 1 hour ago, Arthur_Chan said: Not sure if this is valuable info, but I decided to pick the 'personal' subscription, I have a feeling that my usual subscription is the next one up as I decided to 'cheap out' on the cost. Your site has stopped working because it contains custom code, and the Personal Plan does not support code. You’ll need to return to the Business Plan (or above) for this to work. You can upgrade within ‘Billing’. Arthur_Chan 1 About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
Arthur_Chan Posted April 22, 2022 Author Share Posted April 22, 2022 Thank you so much Paul. I actually suspected that this may be the issue. According to SS support, this wasn't the problem 🙃 Cheers for the heads up. Link to comment
paul2009 Posted April 22, 2022 Share Posted April 22, 2022 31 minutes ago, Arthur_Chan said: Thank you so much Paul. You're very welcome! 😀 About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
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