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Creating funnel questions for contact info

By ratkaj, in Customize with code

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ratkaj Level 5

ratkaj

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Site URL: http://drippypots.squarespace.com

Hey Squarespace forum family -- I'm looking for some advice on setting up a contact form funnel similar to the one on the squarespace site when you go to contact them. The idea here is that you wouldn't get the contact info until you go through some questions and are giving the necessary FAQ info... 

Anyone have experience setting one of these up and how did you do it? 

For reference check out:

https://support.squarespace.com/hc/en-us/requests/new?platform=v6&ticket_form_id=false&websiteId=60ccbaeed960081f2622552c

Thanks!!

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paul2009 Level 17

paul2009

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20 hours ago, ratkaj said:

I'm looking for some advice on setting up a contact form funnel similar to the one on the squarespace site when you go to contact them.

You'd need to build this on a third party platform and then embed it into your Squarespace website. There are a number of forms and CRM platforms that can handle these interactions well.

If it helps, Squarespace's contact form is not built on the Squarespace platform; it is part of Zendesk's Customer Service CRM. 

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

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