HunterD Posted April 18, 2022 Share Posted April 18, 2022 27 minutes ago, laurel said: Hi there, New to the forums. A few questions regarding the CSS bug. 1. CSS isn't working for me period, even when I view the site logged out in an incognito window. Is this the same issue? I saw tips suggesting it should work to view that way. 2. Should I report the issue as well? Not sure if it helps to have more people reporting it, or once it is a known issue is it better to just wait? 3. I'm supposed to launch a client site today and not sure if I should delay launch. I'm surprised how long its taken to fix such a major issue. Anyone know if this is normal for fixing an issue like this? Thank you! Same thing here, Nothing is working. The issue has been detected on Friday. I believe they are working on it, at least I hope so. When is it going to be fixed? No one knows. loisartz 1 Link to comment
Obi-Wan Posted April 18, 2022 Share Posted April 18, 2022 (edited) @laurel I had (having) the same issue. CSS stopped working for me all-together on Friday. I opened a ticket with SS and I will post below the response they sent me back through email. Quote ##- Please type your reply above this line -## Your request (7501937) has been updated. To add additional comments, reply to this email. Luke S. (Squarespace) Apr 15, 2022, 7:51 PM EDT Hi Michael, I am reaching out to follow up on our previous chat, regarding the issue you have been experiencing with our CSS editor. Following further investigation, it was confirmed that the issue you're experiencing is related to a bug on our end that we are currently working to resolve. With this being the case, we have reported your particular site to our Engineering team, and they’re currently prioritizing the issue. Please keep in mind that there are many moving parts we need to address before we roll out a solution. We thoroughly test all fixes before they’re released to ensure they don’t affect other Squarespace components or customers. As a result, we can’t guarantee how long it will take to fix issues like the one affecting your site. Also, because of the volume of requests we receive, we can’t always follow up personally when the issue is resolved. Lastly, I do want to acknowledge that customer bug reports are an important part of how we continue to improve our platform, so I appreciate you taking the time to report this to us. If you come across any other unusual behavior, or have any further questions, please let us know. Best, Luke S.http://support.squarespace.com So, the reason that it is taking so long is that they have to test all the things before committing to a patch. They need to make sure that the patch will not affect other users or break something else. As terribly inconvenient as this is, I can understand where they are coming from having been in their position. If you are like me, CSS really takes your website to the next level and in some cases, (my case) even goes as far as breaking the design without it. I hope everything works out for you and your client despite the CSS issue. Have a good day! ~ Michael Edited April 18, 2022 by Username Spelling loisartz 1 Link to comment
paul2009 Posted April 18, 2022 Share Posted April 18, 2022 1 hour ago, laurel said: CSS isn't working for me period, even when I view the site logged out in an incognito window. Is this the same issue? @laurel The current technical issue ("bug) is preventing users from testing their Custom CSS whilst they are logged onto their website. If the CSS is formatted correctly and has been saved, it should work correctly when you are viewing the site from a second browser (or second browser window) but you'll need to refresh browser window after each change and you must be logged out of Squarespace in this second window. There can be any number of reasons why CSS isn't working, even in normal circumstances. For example, you may have a typo, missing bracket or a selector that isn't specific enough. If you'd like the community to help by taking a second look at the site, please provide a working link to the page on the site, details of what you are trying to achieve, and a screenshot of the part of the CSS that isn't working. We can then take a look. Was this post informative? Please give feedback by clicking an icon below ⬇️ Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
loisartz Posted April 18, 2022 Share Posted April 18, 2022 7 hours ago, paul2009 said: @laurel The current technical issue ("bug) is preventing users from testing their Custom CSS whilst they are logged onto their website. If the CSS is formatted correctly and has been saved, it should work correctly when you are viewing the site from a second browser (or second browser window) but you'll need to refresh browser window after each change and you must be logged out of Squarespace in this second window. There can be any number of reasons why CSS isn't working, even in normal circumstances. For example, you may have a typo, missing bracket or a selector that isn't specific enough. If you'd like the community to help by taking a second look at the site, please provide a working link to the page on the site, details of what you are trying to achieve, and a screenshot of the part of the CSS that isn't working. We can then take a look. Was this post informative? Please give feedback by clicking an icon below ⬇️ Do you know when the problem will be fixed? It's been 3 days Link to comment
HunterD Posted April 18, 2022 Share Posted April 18, 2022 @Obi-Wan As a legendary Jedi Master, I thought you could help us. Seems like you have the power to do so. loisartz and Obi-Wan 2 Link to comment
Obi-Wan Posted April 19, 2022 Share Posted April 19, 2022 16 hours ago, HunterD said: @Obi-Wan As a legendary Jedi Master, I thought you could help us. Seems like you have the power to do so. Ha! While the force is in and around all things, unfortunately, it doesn't reach the deep, dark catacombs of the SS devs thought to lie far beyond the edge of our known universe. Otherwise, I certainly would have gathered all of the midichlorians within me to force-fix the CSS Editor by now. 😆 Link to comment
loisartz Posted April 19, 2022 Share Posted April 19, 2022 23 minutes ago, Obi-Wan said: Ha! While the force is in and around all things, unfortunately, it doesn't reach the deep, dark catacombs of the SS devs thought to lie far beyond the edge of our known universe. Otherwise, I certainly would have gathered all of the midichlorians within me to force-fix the CSS Editor by now. 😆 How is it possible that the problem is still not fixed? Its been like 3 days.. Link to comment
nomadweek Posted April 19, 2022 Share Posted April 19, 2022 For me the workaround with saving and watching the changes in another tab or browser doesn´t even work. Any news when it will be fixed? Link to comment
HunterD Posted April 19, 2022 Share Posted April 19, 2022 (edited) 1 hour ago, loisartz said: How is it possible that the problem is still not fixed? Its been like 3 days.. I think it's not a priority for them. Edited April 19, 2022 by HunterD Link to comment
HunterD Posted April 19, 2022 Share Posted April 19, 2022 1 hour ago, Obi-Wan said: Ha! While the force is in and around all things, unfortunately, it doesn't reach the deep, dark catacombs of the SS devs thought to lie far beyond the edge of our known universe. Otherwise, I certainly would have gathered all of the midichlorians within me to force-fix the CSS Editor by now. 😆 Obi-Wan Kenobi - The CSS Saga - S1-E1 😂 Obi-Wan 1 Link to comment
steve_plaster Posted April 19, 2022 Share Posted April 19, 2022 Has anyone had a useful/successful customer service reaction to this issue. I've basically been told we'll fix it when we can and told to jog on. Link to comment
HunterD Posted April 19, 2022 Share Posted April 19, 2022 (edited) 16 minutes ago, steve_plaster said: Has anyone had a useful/successful customer service reaction to this issue. I've basically been told we'll fix it when we can and told to jog on. Wow. This is what I found on Squarespace Help center: "Note: Custom code, including CSS, falls outside the scope of our support. This means we’re unable to help further with setup or troubleshooting. Additionally, with a code-based solution, we can’t guarantee its functionality or full compatibility with Squarespace. This includes how it functions with our responsive design, particularly its appearance on mobile devices, and if it functions on all templates. CSS customizations can also cause display issues with future updates to our platform. " So, I am assuming this issue is not a priority. I believe they're trying to fix it, but just as you said, when they can. I am just assuming here, I could be totally wrong. Edited April 19, 2022 by HunterD Link to comment
steve_plaster Posted April 19, 2022 Share Posted April 19, 2022 4 minutes ago, HunterD said: Wow. This is what I found on Squarespace Help center: "Note: Custom code, including CSS, falls outside the scope of our support. This means we’re unable to help further with setup or troubleshooting. Additionally, with a code-based solution, we can’t guarantee its functionality or full compatibility with Squarespace. This includes how it functions with our responsive design, particularly its appearance on mobile devices, and if it functions on all templates. CSS customizations can also cause display issues with future updates to our platform. " So, I am assuming this issue is not a priority. I believe they're trying to fix it, but just as you said, when they can. I am just assuming here, I could be totally wrong. They responded with this to me as well - but this only covers the code/css added within the code window - not the functionality itself (which is the fault). The functionality is provided as part of the core infrastructure of the platform and as such is covered by terms of use and support to my understanding. creedon 1 Link to comment
Donna_Vincent Posted April 19, 2022 Share Posted April 19, 2022 Is there any status on this? loisartz 1 Link to comment
loisartz Posted April 19, 2022 Share Posted April 19, 2022 13 minutes ago, Donna_Vincent said: Is there any status on this? Yes pls I cant work with this problem with css 13 minutes ago, Donna_Vincent said: Is there any status on this? Link to comment
HunterD Posted April 19, 2022 Share Posted April 19, 2022 Update! It is working now. At least for me. Good luck guys! Obi-Wan 1 Link to comment
Obi-Wan Posted April 19, 2022 Share Posted April 19, 2022 22 minutes ago, HunterD said: Update! It is working now. At least for me. Good luck guys! Great news! However, it still isn't working for me and I opened a ticket on last Friday. 😏 So frustrating. HunterD 1 Link to comment
loisartz Posted April 19, 2022 Share Posted April 19, 2022 27 minutes ago, Obi-Wan said: Great news! However, it still isn't working for me and I opened a ticket on last Friday. 😏 So frustrating. For me its working now!!! Thank you so much guys ❤️ Link to comment
paul2009 Posted April 19, 2022 Share Posted April 19, 2022 (edited) A fix for the CSS panel issue was rolled out a short time ago. Most sites should be working again now, with others following really soon 🥳. @Obi-Wan @loisartz @Donna_Vincent @steve_plaster @nomadweek @laurel @Jacob35 @Kizzy @2birds @thefakedaniel @jonaverill @Asiya @Web_Solutions @Ainul @kerstinmartin Edited April 19, 2022 by paul2009 creedon, Donna_Vincent, loisartz and 2 others 3 2 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
loisartz Posted April 19, 2022 Share Posted April 19, 2022 14 minutes ago, paul2009 said: A fix for the CSS panel issue was rolled out a short time ago. Most sites should be working again now, with others following really soon 🥳. @Obi-Wan @loisartz @Donna_Vincent @steve_plaster @nomadweek @laurel @Jacob35 @Kizzy @2birds @thefakedaniel @jonaverill @Asiya @Web_Solutions @Ainul @kerstinmartin Thanks a lot Paul!!!! Link to comment
paul2009 Posted April 19, 2022 Share Posted April 19, 2022 5 minutes ago, Jenster said: No CSS whatsoever is working anymore. The one thing that is now working is notification of any syntax error I enter. This sounds like it may be an error - usually missing punctuation. To test this I generally recommend that you remove all the Custom CSS (save it somewhere safely for a moment!) and then add a basic line of CSS to see if it works. loisartz 1 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
Jacob35 Posted April 20, 2022 Author Share Posted April 20, 2022 18 hours ago, paul2009 said: A fix for the CSS panel issue was rolled out a short time ago. Most sites should be working again now, with others following really soon 🥳. @Obi-Wan @loisartz @Donna_Vincent @steve_plaster @nomadweek @laurel @Jacob35 @Kizzy @2birds @thefakedaniel @jonaverill @Asiya @Web_Solutions @Ainul @kerstinmartin Thanks so much, sincerely appreciate you keeping us informed! Cheers mate, huge sigh of relief as my site looks back to normal this morning 🙏 paul2009 1 Link to comment
Donna_Vincent Posted April 20, 2022 Share Posted April 20, 2022 20 hours ago, paul2009 said: A fix for the CSS panel issue was rolled out a short time ago. Most sites should be working again now, with others following really soon 🥳. @Obi-Wan @loisartz @Donna_Vincent @steve_plaster @nomadweek @laurel @Jacob35 @Kizzy @2birds @thefakedaniel @jonaverill @Asiya @Web_Solutions @Ainul @kerstinmartin Thank you for keeping us updated. The fix rolled out as I was working.. 🙂 paul2009 1 Link to comment
Obi-Wan Posted April 20, 2022 Share Posted April 20, 2022 Mine still isn't working. 🤷♂️ idk. I contacted SS customer care once again, we will see... Link to comment
Naomi-lifelab Posted April 21, 2022 Share Posted April 21, 2022 It is still not working for me too. 😥 It seems like it is fixed for a lot of people now. I hope this gets resolved for everyone soon. Link to comment
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