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Trying to transfer domain away from Squarespace, WHOIS says it's locked

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Site URL: https://www.janalicekeeling.com

I am trying to transfer my name from Squarespace to Namecheap. I have sent the Auth code to Namecheap, but they say WHOIS says the domain is locked. It does not have Locked checked in Squarespace. I'm afraid I may have triggered the 60-day lock because I started to alter my contact information (from Jan Alice Keeling Art to Jan Alice Keeling)--then I realized it didn't matter, so I went back to Jan Alice Keeling Art. But I'm afraid it may have triggered the lock. 😥 What should I do?

Screen Shot 2022-04-13 at 3.53.38 PM.png

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I recommend that you contact Squarespace Customer Care. They can confirm why it is locked and advise you on next steps.

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