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Trying to transfer domain away from Squarespace, WHOIS says it's locked

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Site URL: https://www.janalicekeeling.com

I am trying to transfer my name from Squarespace to Namecheap. I have sent the Auth code to Namecheap, but they say WHOIS says the domain is locked. It does not have Locked checked in Squarespace. I'm afraid I may have triggered the 60-day lock because I started to alter my contact information (from Jan Alice Keeling Art to Jan Alice Keeling)--then I realized it didn't matter, so I went back to Jan Alice Keeling Art. But I'm afraid it may have triggered the lock. 😥 What should I do?

Screen Shot 2022-04-13 at 3.53.38 PM.png

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I recommend that you contact Squarespace Customer Care. They can confirm why it is locked and advise you on next steps.

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

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