egg Posted April 8, 2022 Share Posted April 8, 2022 Site URL: https://poweronwithlimbloss.org/discover-conference/#register-here Hello! I am new to the forum. I offer site support to a nonprofit. We created a custom form for an event sign-up in the user's CRM Keap and it turns out that it's not visible in certain browsers or browsing modes. Has anyone encountered this before or have a solution? I feel like I am being hot potatoed with support and the event is 2 weeks away. Thanks! Link to comment
tuanphan Posted April 10, 2022 Share Posted April 10, 2022 Hi, Which browser/device do you see problem? Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message How to: Setup Password & Share url - Insert Custom CSS - Page Header - Upload Custom Font - Upload File - Find Block ID - Contact Customer Care Link to comment
egg Posted April 13, 2022 Author Share Posted April 13, 2022 hi! sorry for the delay, it sounds like multiple browsers might have issues, google chrome incognito mode is the only one I know of... thanks so much! Link to comment
DV2 Posted May 9, 2022 Share Posted May 9, 2022 First let me say that I'm sorry I didn't see this in time and even more sorry that I don't have a good answer. I did a little digging and there's definitely something weird going on. For me, it loaded correctly in Firefox, Edge, and Chrome-Incognito. I did find that the iframe src loads correctly in it's own chrome tab, (https://keap.app/contact-us/3728073293895876) but not inside the iframe. As a work around, you could put in a button and link it to the above form. Not great, but it would work. There also seem to be some 0px in height styles that are collapsing the iframe. This might be by design and are "opened up" via JavaScript. By manually expanding them, I eventually saw this: infusiosoft is keap's old name. My first thoughts are that there's some sort of cross-site scripting thing that Chrome is shutting down, or some cookie that isn't responding correctly to one of the JavaScripts. But that's getting out of my area of expertise. Link to comment
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