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Impossible to Rearrange Product Categories?

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I desperately need to reorder my product categories. Squarespace shows the drag and drop icon on the product categories, yet I can't grab it and move it. Doesn't matter where on the list I try or on the category itself, nothing will move. Individual products move this way, but I can't seem to get the categories to work like they should.

Does anyone else have this issue or know of a solution?

categories.png

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6 hours ago, Circagirl92 said:

I need to reorder my product categories. Squarespace shows the drag and drop icon on the product categories, yet I can't grab it and move it.

The drag handle is to allow you to nest categories within other categories; it is not for reordering categories. They will always be shown in alphabetical order because this is the way users will expect to find them. Reordering them can reduce discoverability and lower conversion rates but if you have a good reason to ignore this UX principle, you’ll need to use some code. This will be specific to the site, do we’d need a working link to the site as well as details about the reordering. 

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10 hours ago, paul2009 said:

The drag handle is to allow you to nest categories within other categories; it is not for reordering categories. They will always be shown in alphabetical order because this is the way users will expect to find them. Reordering them can reduce discoverability and lower conversion rates but if you have a good reason to ignore this UX principle, you’ll need to use some code. This will be specific to the site, do we’d need a working link to the site as well as details about the reordering. 

If it was truly just in alphabetical order, I would 100% be happy with that. However, that isn't the case. It orders them according to how new they are. Newest always are at the top. Also not talking necessarily about how the customer sees it in the traditional sense, as it pulls from a filter. The filter follows the order I see on the backend. Forester Wilderness is the newest category I made. So now my filter orders them just like below (it's driving me insane that it's not in alphabetical order)
image.png.8641cae5e0e294ec5835b6a3b2a0b7fe.png

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I didn't read your question properly and thought you were referring to categories elsewhere. 😬

You can reorder your categories in the categories panel of the store's settings:

move-categories-reorder.gif.ace1db8bc6d2791ce97e849d50fe09ca.gif

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About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

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5 hours ago, paul2009 said:

I didn't read your question properly and thought you were referring to categories elsewhere. 😬

You can reorder your categories in the categories panel of the store's settings:

move-categories-reorder.gif.ace1db8bc6d2791ce97e849d50fe09ca.gif

No worries. So I think mine is bugged. It just refuses to let me drag anything. Doesn't matter where I try and drag it, it won't budge. 😩

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On 4/7/2022 at 8:07 PM, Circagirl92 said:

No worries. So I think mine is bugged. It just refuses to let me drag anything. Doesn't matter where I try and drag it, it won't budge. 😩

Have you solved it yet?

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