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Third Party Domain Connection Constantly Failing

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Site URL: https://viciousdesignsau.squarespace.com

Site URL: https://www.viciousdesigns.com.au

Hi!

I've been trying unsuccessfully for weeks to connect my third party domain (above) hosted on Australian Websites to my Squarespace (www.viciousdesignsau.squarespace.com). I've searched through all the manuals and troubleshooting for adding/editing DNS records in various configurations, how-to guides for .au & .com.au domains, tried adding TXT records, but after the 72 hours (each time a new edit was tested), it always comes up saying the connection has failed. The A records all appear fine, it's just the CNAME records.

I also submitted a ticket through customer care almost a week ago and haven't received a single response except for a case number and I'm getting increasingly frustrated that nothing seems to work, and that I can't get an answer. Can anyone please help?!

Have attached screenshots of my Squarespace and third party DNS settings because I'm completely lost as to how to get this to work without wasting more money on a subscription that's effectively useless. I'm paid up on the eCommerce basic subscription until next week because I thought it needed to be attached to a paid plan for any of the settings to work and I really don't want to renew unless there's a resolution. Any assistance would be amazing pretty, pretty please!!!

Cheers,

Dayle

DNSConnectionError_5_28032022_Squarespace.jpg

DNSConnectionError_5_28032022_Host.jpg

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Hi Dayle

I can understand how frustrating it is when a problem falls between two different providers. In this case, I can confirm that the issue is with your  domain name (DNS) settings that you said are hosted by "Australian Websites".

The Squarespace panel is doing a good job, correctly reporting the missing records:

  • Your www CNAME is incorrect
  • Your verification CNAME doesn't exist.

1294566324_Screenshot2022-04-01at10_35_50.thumb.png.ff82e08de9bfb46a89402c10f036c2d7.png

In these circumstances, there is nothing more that Squarespace Customer Care can do. To resolve this, you will need to log on to the DNS control panel with Australian Websites and check the settings. The first thing to check is that the nameservers are not set to "third party" nameservers as this will allow you to edit and add the required records (as mentioned above). Your domain name host should be able to help you with this, or at least provide a support page explaining how to do this.

I hope this helps.

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About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
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