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Blog Comments Issue

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Site URL: https://www.remotefitcoach.com/team-power/w1d1

The comments section of blog pages on my site are not appearing like they should. Only the "Comments" text and the order of the comments dropdown appears (photo attached showing this) -- the dialog box, existing comments, button, etc. have all disappeared. How do I restore the original, default settings of the blog comments section to have it function properly again? Thank you!

Screen Shot 2022-03-26 at 4.10.58 PM.png

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You have to go to settings/blogging,  comment settings located in the middle of that panel and enable everything basically.  Then enable comments for each individual blog post in post settings/options if using a  7.1 template. If all that is already done, then my question would be have you changed the look of the comments box using any CSS?

Edited by derricksrandomviews
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Hello, yes, I already adjusted those settings prior. Everything was showing correctly like it should but I do remember that I did indeed adjust some code of the blog comments section which unfortunately seemed to cause this issue. How to fix or go back to the original code for this?

I should also add that this issue affects ALL of my websites within Squarespace for some reason when I only adjusted the blog comments code for just one site. How to fix? Thank you!

Edited by JCS
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On 3/28/2022 at 5:00 AM, JCS said:

Hello, yes, I already adjusted those settings prior. Everything was showing correctly like it should but I do remember that I did indeed adjust some code of the blog comments section which unfortunately seemed to cause this issue. How to fix or go back to the original code for this?

I should also add that this issue affects ALL of my websites within Squarespace for some reason when I only adjusted the blog comments code for just one site. How to fix? Thank you!

Add to Design > Custom CSS

/* show comment box */
.squarespace-comments .comments-content.read-only .new-comment-area {
    display: block !important;
}

 

Email me if you have need any help (free, of course.). Answer within 24 hours. 
Or send to forum message

How to: Setup Password & Share url Insert Custom CSS - Page Header - Upload Custom Font - Upload File - Find Block ID - Contact Customer Care

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35 minutes ago, tuanphan said:

Add to Design > Custom CSS

/* show comment box */
.squarespace-comments .comments-content.read-only .new-comment-area {
    display: block !important;
}

 

Thank you, @tuanphan... Just to be clear, there is current code of the comments sections that I accidentally manipulated which resulted in the comments section only partially be shown (as shown in my attached photo). Is there a way to manually access the code that I manipulated to either delete it or correct it OR does this code just resolve the issue regardless? I just don't wanna mess it up anymore by adding additional code if all I needed to do was just adjust the current code. Please advise -- thank you!

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On 3/30/2022 at 10:36 AM, JCS said:

Yes, @tuanphan, can you please kindly confirm my question first though before I potentially mess it up even more -- thank you!

You can save all current code in Custom CSS somewhere, just for backup, before add/edit anything

Email me if you have need any help (free, of course.). Answer within 24 hours. 
Or send to forum message

How to: Setup Password & Share url Insert Custom CSS - Page Header - Upload Custom Font - Upload File - Find Block ID - Contact Customer Care

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  • 1 month later...

I had a similar experience... except that I hadn't modified the template with any custom css.

I ended up switching off the comments on the blog, saving the change, then going back to turn it back on and saving again. Now the comments are working.

However, still working on the like button.  We get an invalid session crumb error.image.png.672d459bb45f3192eb47621ceb6d7d44.png

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  • 4 weeks later...
On 5/13/2022 at 1:24 AM, Clandiva said:

I had a similar experience... except that I hadn't modified the template with any custom css.

I ended up switching off the comments on the blog, saving the change, then going back to turn it back on and saving again. Now the comments are working.

However, still working on the like button.  We get an invalid session crumb error.image.png.672d459bb45f3192eb47621ceb6d7d44.png

I am getting the same invalid session crumb error message. Have you found out how to fix this yet?

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On 6/7/2022 at 10:07 PM, Astaraiche said:

I am getting the same invalid session crumb error message. Have you found out how to fix this yet?

Can you share link to a blog where has comment? We will try checking it again

Email me if you have need any help (free, of course.). Answer within 24 hours. 
Or send to forum message

How to: Setup Password & Share url Insert Custom CSS - Page Header - Upload Custom Font - Upload File - Find Block ID - Contact Customer Care

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  • 3 weeks later...
On 6/11/2022 at 8:41 AM, tuanphan said:

Can you share link to a blog where has comment? We will try checking it again

https://www.photographydaily.show/photography-daily-podcast-365/ian-stronghill-morning-light

(that is just one example page, it happens on multiple different pages)

Trying to like any of the comments generates the Invalid Session Crumb error. This has been replicated in multiple browsers, across normal and private/incognito windows and having completely cleared out all history and cached data. About the only thing I haven't tried is creating a completely new user and this being the first page I visit having opened the browser for the first time. Has been replicated on MacOS and iPadOS. Will test on Windows when I get a moment but I'm expecting a similar result.

- Neil.

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28 minutes ago, NeilFord said:

Trying to like any of the comments generates the Invalid Session Crumb error.

@NeilFord @Astaraiche @Clandiva

This error is normally caused by cookies being blocked, but it looks like you have ruled this out so please report this error to Customer Care so they can investigate. The forum community would love to help but we are unable to resolve technical issues with the platform.

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18 minutes ago, paul2009 said:

@NeilFord @Astaraiche @Clandiva

This error is normally caused by cookies being blocked, but it looks like you have ruled this out so please report this error to Customer Care so they can investigate. The forum community would love to help but we are unable to resolve technical issues with the platform.

Paul

Thanks for replying, appreciated.

I did subsequently raise a support ticket and have received a very prompt response confirming that the issue is known about. No confirmed timescale on a fix, but I appreciate that these things have to be looked at in priority order and that development resources are finite. At least we know it has been noted and can inform site visitors of this.

- Neil.

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  • 4 weeks later...
  • 2 months later...
On 3/30/2022 at 2:28 AM, tuanphan said:

Add to Design > Custom CSS

/* show comment box */
.squarespace-comments .comments-content.read-only .new-comment-area {
    display: block !important;
}

 

This worked like a charm. Thank you for providing your experience!

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