JCS Posted March 26, 2022 Share Posted March 26, 2022 Site URL: https://www.remotefitcoach.com/team-power/w1d1 The comments section of blog pages on my site are not appearing like they should. Only the "Comments" text and the order of the comments dropdown appears (photo attached showing this) -- the dialog box, existing comments, button, etc. have all disappeared. How do I restore the original, default settings of the blog comments section to have it function properly again? Thank you! Link to comment
derricksrandomviews Posted March 26, 2022 Share Posted March 26, 2022 (edited) You have to go to settings/blogging, comment settings located in the middle of that panel and enable everything basically. Then enable comments for each individual blog post in post settings/options if using a 7.1 template. If all that is already done, then my question would be have you changed the look of the comments box using any CSS? Edited March 26, 2022 by derricksrandomviews Link to comment
JCS Posted March 27, 2022 Author Share Posted March 27, 2022 (edited) Hello, yes, I already adjusted those settings prior. Everything was showing correctly like it should but I do remember that I did indeed adjust some code of the blog comments section which unfortunately seemed to cause this issue. How to fix or go back to the original code for this? I should also add that this issue affects ALL of my websites within Squarespace for some reason when I only adjusted the blog comments code for just one site. How to fix? Thank you! Edited March 27, 2022 by JCS Link to comment
tuanphan Posted March 30, 2022 Share Posted March 30, 2022 On 3/28/2022 at 5:00 AM, JCS said: Hello, yes, I already adjusted those settings prior. Everything was showing correctly like it should but I do remember that I did indeed adjust some code of the blog comments section which unfortunately seemed to cause this issue. How to fix or go back to the original code for this? I should also add that this issue affects ALL of my websites within Squarespace for some reason when I only adjusted the blog comments code for just one site. How to fix? Thank you! Add to Design > Custom CSS /* show comment box */ .squarespace-comments .comments-content.read-only .new-comment-area { display: block !important; } Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message How to: Setup Password & Share url - Insert Custom CSS - Page Header - Upload Custom Font - Upload File - Find Block ID - Contact Customer Care Link to comment
JCS Posted March 30, 2022 Author Share Posted March 30, 2022 35 minutes ago, tuanphan said: Add to Design > Custom CSS /* show comment box */ .squarespace-comments .comments-content.read-only .new-comment-area { display: block !important; } Thank you, @tuanphan... Just to be clear, there is current code of the comments sections that I accidentally manipulated which resulted in the comments section only partially be shown (as shown in my attached photo). Is there a way to manually access the code that I manipulated to either delete it or correct it OR does this code just resolve the issue regardless? I just don't wanna mess it up anymore by adding additional code if all I needed to do was just adjust the current code. Please advise -- thank you! Link to comment
derricksrandomviews Posted March 30, 2022 Share Posted March 30, 2022 (edited) Well you can try taunphan's code, and I suspect that he inspected your site and could see the code you inserted, so it should work for you. Edited March 30, 2022 by derricksrandomviews Link to comment
JCS Posted March 30, 2022 Author Share Posted March 30, 2022 Yes, @tuanphan, can you please kindly confirm my question first though before I potentially mess it up even more -- thank you! Link to comment
tuanphan Posted April 1, 2022 Share Posted April 1, 2022 On 3/30/2022 at 10:36 AM, JCS said: Yes, @tuanphan, can you please kindly confirm my question first though before I potentially mess it up even more -- thank you! You can save all current code in Custom CSS somewhere, just for backup, before add/edit anything Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message How to: Setup Password & Share url - Insert Custom CSS - Page Header - Upload Custom Font - Upload File - Find Block ID - Contact Customer Care Link to comment
Clandiva Posted May 13, 2022 Share Posted May 13, 2022 I had a similar experience... except that I hadn't modified the template with any custom css. I ended up switching off the comments on the blog, saving the change, then going back to turn it back on and saving again. Now the comments are working. However, still working on the like button. We get an invalid session crumb error. Link to comment
Astaraiche Posted June 7, 2022 Share Posted June 7, 2022 On 5/13/2022 at 1:24 AM, Clandiva said: I had a similar experience... except that I hadn't modified the template with any custom css. I ended up switching off the comments on the blog, saving the change, then going back to turn it back on and saving again. Now the comments are working. However, still working on the like button. We get an invalid session crumb error. I am getting the same invalid session crumb error message. Have you found out how to fix this yet? Link to comment
tuanphan Posted June 11, 2022 Share Posted June 11, 2022 On 6/7/2022 at 10:07 PM, Astaraiche said: I am getting the same invalid session crumb error message. Have you found out how to fix this yet? Can you share link to a blog where has comment? We will try checking it again Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message How to: Setup Password & Share url - Insert Custom CSS - Page Header - Upload Custom Font - Upload File - Find Block ID - Contact Customer Care Link to comment
NeilFord Posted June 28, 2022 Share Posted June 28, 2022 On 6/11/2022 at 8:41 AM, tuanphan said: Can you share link to a blog where has comment? We will try checking it again https://www.photographydaily.show/photography-daily-podcast-365/ian-stronghill-morning-light (that is just one example page, it happens on multiple different pages) Trying to like any of the comments generates the Invalid Session Crumb error. This has been replicated in multiple browsers, across normal and private/incognito windows and having completely cleared out all history and cached data. About the only thing I haven't tried is creating a completely new user and this being the first page I visit having opened the browser for the first time. Has been replicated on MacOS and iPadOS. Will test on Windows when I get a moment but I'm expecting a similar result. - Neil. Link to comment
NeilFord Posted June 28, 2022 Share Posted June 28, 2022 Just to confirm, problem replicated in Edge on Windows 10. Link to comment
paul2009 Posted June 28, 2022 Share Posted June 28, 2022 28 minutes ago, NeilFord said: Trying to like any of the comments generates the Invalid Session Crumb error. @NeilFord @Astaraiche @Clandiva This error is normally caused by cookies being blocked, but it looks like you have ruled this out so please report this error to Customer Care so they can investigate. The forum community would love to help but we are unable to resolve technical issues with the platform. Improve your online store with our extensions.About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links.Catch up on all the release notes and announcements 2023 [for Circle members only] (there's a public version here)Buy me a coffee Link to comment
NeilFord Posted June 28, 2022 Share Posted June 28, 2022 18 minutes ago, paul2009 said: @NeilFord @Astaraiche @Clandiva This error is normally caused by cookies being blocked, but it looks like you have ruled this out so please report this error to Customer Care so they can investigate. The forum community would love to help but we are unable to resolve technical issues with the platform. Paul Thanks for replying, appreciated. I did subsequently raise a support ticket and have received a very prompt response confirming that the issue is known about. No confirmed timescale on a fix, but I appreciate that these things have to be looked at in priority order and that development resources are finite. At least we know it has been noted and can inform site visitors of this. - Neil. exaltdesignstudio and paul2009 2 Link to comment
exaltdesignstudio Posted July 24, 2022 Share Posted July 24, 2022 I launched a client website yesterday and within an hour of the launch, she reached out to me with a screenshot of this issue. While not the best way to start off a client/designer relationship, I got a quick response after submitting the support ticket, something that really impressed the client. Link to comment
careerbreakthrough Posted September 25, 2022 Share Posted September 25, 2022 Howdy y'all! I just got my blog published and am having the same problem around comments. I sent a ticket to support as well. Does anyone know if this issue been resolved? I'm using the brine template on 7.0. Link to comment
GGH Posted September 26, 2022 Share Posted September 26, 2022 Same issue here with the comments. Any help would be massively appreciated! I've checked all the permissions, turned them on and off and saved each time. I see the code but have no clue where I would add that. Link to comment
GGH Posted September 26, 2022 Share Posted September 26, 2022 On 3/30/2022 at 2:28 AM, tuanphan said: Add to Design > Custom CSS /* show comment box */ .squarespace-comments .comments-content.read-only .new-comment-area { display: block !important; } This worked like a charm. Thank you for providing your experience! Link to comment
TresJimenez Posted April 7 Share Posted April 7 On 5/12/2022 at 5:24 PM, Clandiva said: I had a similar experience... except that I hadn't modified the template with any custom css. I ended up switching off the comments on the blog, saving the change, then going back to turn it back on and saving again. Now the comments are working. However, still working on the like button. We get an invalid session crumb error. Hey it's been almost a year, have you all figure out a fix for the liking of comments? Why on earth do you have the feature offered if you can't make it work for your customers? tsk tsk!!! Link to comment
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