Blog Comments Issue

Site URL: https://www.remotefitcoach.com/team-power/w1d1

The comments section of blog pages on my site are not appearing like they should. Only the "Comments" text and the order of the comments dropdown appears (photo attached showing this) -- the dialog box, existing comments, button, etc. have all disappeared. How do I restore the original, default settings of the blog comments section to have it function properly again? Thank you!

You have to go to settings/blogging,  comment settings located in the middle of that panel and enable everything basically.  Then enable comments for each individual blog post in post settings/options if using a  7.1 template. If all that is already done, then my question would be have you changed the look of the comments box using any CSS?

Hello, yes, I already adjusted those settings prior. Everything was showing correctly like it should but I do remember that I did indeed adjust some code of the blog comments section which unfortunately seemed to cause this issue. How to fix or go back to the original code for this?

I should also add that this issue affects ALL of my websites within Squarespace for some reason when I only adjusted the blog comments code for just one site. How to fix? Thank you!

On 3/28/2022 at 5:00 AM, JCS said:

Hello, yes, I already adjusted those settings prior. Everything was showing correctly like it should but I do remember that I did indeed adjust some code of the blog comments section which unfortunately seemed to cause this issue. How to fix or go back to the original code for this?

I should also add that this issue affects ALL of my websites within Squarespace for some reason when I only adjusted the blog comments code for just one site. How to fix? Thank you!

Add to Design > Custom CSS

/* show comment box */
.squarespace-comments .comments-content.read-only .new-comment-area {
    display: block !important;
}

35 minutes ago, tuanphan said:

Add to Design > Custom CSS

/* show comment box */
.squarespace-comments .comments-content.read-only .new-comment-area {
    display: block !important;
}

 

Thank you, @tuanphan... Just to be clear, there is current code of the comments sections that I accidentally manipulated which resulted in the comments section only partially be shown (as shown in my attached photo). Is there a way to manually access the code that I manipulated to either delete it or correct it OR does this code just resolve the issue regardless? I just don't wanna mess it up anymore by adding additional code if all I needed to do was just adjust the current code. Please advise -- thank you!

Well you can try taunphan's code, and I suspect that he inspected your site and could see the code you inserted, so it should work for you. 

Yes, @tuanphan, can you please kindly confirm my question first though before I potentially mess it up even more -- thank you!

On 3/30/2022 at 10:36 AM, JCS said:

Yes, @tuanphan, can you please kindly confirm my question first though before I potentially mess it up even more -- thank you!

You can save all current code in Custom CSS somewhere, just for backup, before add/edit anything

I had a similar experience... except that I hadn't modified the template with any custom css.

I ended up switching off the comments on the blog, saving the change, then going back to turn it back on and saving again. Now the comments are working.

However, still working on the like button.  We get an invalid session crumb error.

On 5/13/2022 at 1:24 AM, Clandiva said:

I had a similar experience... except that I hadn't modified the template with any custom css.

I ended up switching off the comments on the blog, saving the change, then going back to turn it back on and saving again. Now the comments are working.

However, still working on the like button.  We get an invalid session crumb error.

I am getting the same invalid session crumb error message. Have you found out how to fix this yet?

On 6/7/2022 at 10:07 PM, Astaraiche said:

I am getting the same invalid session crumb error message. Have you found out how to fix this yet?

Can you share link to a blog where has comment? We will try checking it again

On 6/11/2022 at 8:41 AM, tuanphan said:

Can you share link to a blog where has comment? We will try checking it again

https://www.photographydaily.show/photography-daily-podcast-365/ian-stronghill-morning-light

(that is just one example page, it happens on multiple different pages)

Trying to like any of the comments generates the Invalid Session Crumb error. This has been replicated in multiple browsers, across normal and private/incognito windows and having completely cleared out all history and cached data. About the only thing I haven't tried is creating a completely new user and this being the first page I visit having opened the browser for the first time. Has been replicated on MacOS and iPadOS. Will test on Windows when I get a moment but I'm expecting a similar result.

- Neil.

Just to confirm, problem replicated in Edge on Windows 10.

28 minutes ago, NeilFord said:

Trying to like any of the comments generates the Invalid Session Crumb error.

@NeilFord @Astaraiche @Clandiva

This error is normally caused by cookies being blocked, but it looks like you have ruled this out so please report this error to Customer Care so they can investigate. The forum community would love to help but we are unable to resolve technical issues with the platform.

18 minutes ago, paul2009 said:

@NeilFord @Astaraiche @Clandiva

This error is normally caused by cookies being blocked, but it looks like you have ruled this out so please report this error to Customer Care so they can investigate. The forum community would love to help but we are unable to resolve technical issues with the platform.

Paul

Thanks for replying, appreciated.

I did subsequently raise a support ticket and have received a very prompt response confirming that the issue is known about. No confirmed timescale on a fix, but I appreciate that these things have to be looked at in priority order and that development resources are finite. At least we know it has been noted and can inform site visitors of this.

- Neil.

I launched a client website yesterday and within an hour of the launch, she reached out to me with a screenshot of this issue. While not the best way to start off a client/designer relationship, I got a quick response after submitting the support ticket, something that really impressed the client.

Howdy y'all! I just got my blog published and am having the same problem around comments. I sent a ticket to support as well.

Does anyone know if this issue been resolved? I'm using the brine template on 7.0.

Same issue here with the comments. Any help would be massively appreciated!

I've checked all the permissions, turned them on and off and saved each time.

I see the code but have no clue where I would add that. 

On 3/30/2022 at 2:28 AM, tuanphan said:

Add to Design > Custom CSS

/* show comment box */
.squarespace-comments .comments-content.read-only .new-comment-area {
    display: block !important;
}

 

This worked like a charm. Thank you for providing your experience!

On 5/12/2022 at 5:24 PM, Clandiva said:

I had a similar experience... except that I hadn't modified the template with any custom css.

I ended up switching off the comments on the blog, saving the change, then going back to turn it back on and saving again. Now the comments are working.

However, still working on the like button.  We get an invalid session crumb error.

Hey it's been almost a year, have you all figure out a fix for the liking of comments?  Why on earth do you have the feature offered if you can't make it work for your customers?  tsk tsk!!!

nothing on a fix for the like button yet?  been a long time it looks like.

I'm experiencing this issue...hoping someone has a fix at this point? Please share if you do!

According to this thread, the issue of users' inability to like blog post comments has been continuing unresolved for over a year and a half?! Insanity, Squarespace! 

This issue occurs on my blog--does anyone know if it affects blogs across the board or just certain ones? Knowing this might help provide a clue to how it can be fixed...

On 11/1/2023 at 8:31 PM, GlassworkPixie said:

According to this thread, the issue of users' inability to like blog post comments has been continuing unresolved for over a year and a half?! Insanity, Squarespace! 

This issue occurs on my blog--does anyone know if it affects blogs across the board or just certain ones? Knowing this might help provide a clue to how it can be fixed...

I'm encountering the same problem. When I disable the 'like' option, the entire comment field disappears. Consequently, I'm forced to enable the non-functional 'like' option to make the comment field operational. Is there any further information available regarding when a solution might be expected?