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can't get squarespace to verify my google workspace email address

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Site URL: http://atwillpilates.com

I set up a google workspace email address via squarespace for my domain (which is parked with squarespace). I got the new email address set up and can successfully send and receive email. But whenever I try to add the new email address and get it verified for an email campaign, the verification code never arrives in inbox or spam.  Any ideas?? I've submitted several support tickets but never get responses, so here I am. Thanks everyone!

Edited by colleenferg
clarification
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If you registered your domain through Squarespace, it's automatically verified.

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About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

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It is very strange messaging 🤔.

If the emails aren't arriving then I don't think there's anything forum users can do to help. Live chat is currently open so you may want to try chatting directly to someone in Customer Care. Let us know how you get on.

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

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