Guest Posted March 6, 2022 Share Posted March 6, 2022 There's no need to provide any examples, there are already 1000 threads on this forum / reddit and elsewhere on this bug that makes it so that background videos on splashpages on templates like Carson (and other templates) play in a very blurry state, likely 144p or something along those lines for the first 6 seconds for no reason. Most users having this problem with their websites (including myself) pay for a Vimeo plus subscription to be able to have smooth high res playback, unfortunately squarespace isn't allowing embed code, only an url. The same video always plays immediately and in the desired resolution when viewed on Vimeo, so this is clearly a squarespace problem. I am not creating this thread because I expect any solutions from other users, as there are no solutions. This post is purely to put some more pressure on squarespace. This is a bug that has been present for years now, FIX IT. Link to comment
studiotw Posted May 2, 2023 Share Posted May 2, 2023 Did you ever find a solution for this issue? I am experiencing exactly the same thing and am struggling to find a work around. Any ideas appreciated. https://www.studiotw.co.uk/ hemda 1 Link to comment
MitchellStudios Posted August 3, 2023 Share Posted August 3, 2023 @studiotw Sad to say there's still no fix for this ... We were on chat support to technical yesterday and they said it's still being worked on ... I doubt this will ever be resolved as it's been an issue since 2020 (original forum post below)... We live in hope I guess 🫤 June 2020 original post: https://forum.squarespace.com/topic/164634-video-delay-pixelation-on-cover-page/ Beyondspace 1 Link to comment
Beyondspace Posted June 13 Share Posted June 13 On 5/2/2023 at 3:38 PM, studiotw said: Did you ever find a solution for this issue? I am experiencing exactly the same thing and am struggling to find a work around. Any ideas appreciated. https://www.studiotw.co.uk/ I am trying to understand the root cause of this, is your background video still dull on first 6 secs? BeyondSpace - Squarespace Website Developer 🖼️ Lightbox Studio (Enable Pinch/Zoom on lightbox, video lightbox and much more) 🗓️ Delivery Date Picker (Squarespace Date picker form field) 💫 Gallery block 7.1 workaround 🥳 No-code customisations for Squarespace (+100 Spark plugin customisations) 🥳 Freemium Squarespace Widget Templates (+1000 Elfsight Templates) If you find my answer useful, let's leave a like or upvote so others with the same issue can find their solution. Thank you! Link to comment
lo_ad Posted August 22 Share Posted August 22 I have the same problem here. Any solution so far? Thanks Beyondspace 1 Link to comment
lo_ad Posted August 22 Share Posted August 22 I am posting here an email just received from SS Customer Care which is quite useless, frankly. To me this just mean that we better abandon the idea to include any video. This feature is just a scam. Noah B. (Squarespace) Aug 22, 2024, 6:46 AM EDT Hi there, It's Noah, from the Squarespace chat that we had earlier on. I'd just like to follow up on what we were discussing regarding your query. Just for a bit more context here, we do suggest following our video formatting requirements when uploading videos: https://support.squarespace.com/hc/en-us/articles/206542397-Adding-videos-to-your-site#toc-option-2---upload-videos It is possible to use an HD video as a background video - in fact, we recommend a resolution of 1080p and a bitrate of at least 3 Mbps when it comes to background videos. For more design tips specifically for background videos, see: https://support.squarespace.com/hc/en-us/articles/218562738-Adding-background-videos#toc-design-tips However, in general, we recommend keeping page size below 5 MB to ensure your content loads optimally. Because your page is larger in size (14 MB) this will have a direct impact on video quality and other aspects of page loading. For more information and tips on reducing page size, check out our guide here: https://support.squarespace.com/hc/en-us/articles/360022529371-Reducing-your-page-size-for-faster-loading In addition to the above tips, we recommend being mindful of the page content on a whole. Additional factors that play into page size include image file size, custom code, and the amount of blocks and sections on a page. For more tips on reducing page size, see: https://support.squarespace.com/hc/en-us/articles/360022529371-Reducing-your-page-size-for-faster-loading#toc-reduce-your-page-size Please let me know if there's anything else we can answer for you - we're here 24/7 and always happy to help. Best, Noah B. Link to comment
Beyondspace Posted September 7 Share Posted September 7 On 8/22/2024 at 4:16 PM, lo_ad said: I have the same problem here. Any solution so far? Thanks For me I would use Javascript to include a Wistia video as background, because neither Vimeo, youtube or SQS hosted video are best fit for the background video Vimeo: can not control quality unless on paid plan, but it is still not guarantee Youtube: sometimes the video controls are flashing on looping SQS videos: simply can not control the quality, sometime it fallback to 360p variant of the video instead of 1080p one BeyondSpace - Squarespace Website Developer 🖼️ Lightbox Studio (Enable Pinch/Zoom on lightbox, video lightbox and much more) 🗓️ Delivery Date Picker (Squarespace Date picker form field) 💫 Gallery block 7.1 workaround 🥳 No-code customisations for Squarespace (+100 Spark plugin customisations) 🥳 Freemium Squarespace Widget Templates (+1000 Elfsight Templates) If you find my answer useful, let's leave a like or upvote so others with the same issue can find their solution. Thank you! Link to comment
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